Team Leader - Johns Hopkins Health System Shuttles

About Towne Towne

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit  and follow us on Linked In.  for important notices that may be applicable to you. For more information about our privacy policy, please .

FULL TIME

$22.50 PER HOUR Compensation:
Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $22.50 per hour.

Work Schedule:

The work schedule for this position is Monday-Friday, flexible hours, 40 hours/week.

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

The Team Leader is responsible for the general operations of a property that is less than a 24/7 operation with nine (9) or fewer GSAs while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the District Manager, or an assigned offsite Account Manager, the Team Leader has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance to the team.

The Team Leader may handle critical issues and may be required to make judgment calls when expediency is priority.

• Descriptive Statement(s) - % of Time Ensures that the guest/patient service experience is delivered consistently on all shifts. Regularly performs guest/patient service duties. Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them. Maintains accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
  
  Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
• -15% Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guest/patients. Addresses guest/patients using the appropriate greeting for the site. Opens all vehicle and hotel doors for guest/patients.
• -15% Checks in arriving guest/patients and explains vehicle parking and retrieval procedures. Runs at top speed to park and retrieve vehicles while driving slowly and cautiously. Uses proper phone etiquette. Posts up in appropriate areas when not assisting guest/patients or completing other tasks.
• - 10% Conducts an effective room presentation when providing bell services for hotel guests. Assists with the delivery and pick up of items to guest/patient rooms. Assists…