Client Onboarding Project Specialist

Values

• Integrity First:
  We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly:
  We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together:
  We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed:
  We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead:
  We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

The Client Onboarding Project Specialist will lead the onboarding of new clients, ensuring a smooth transition onto our platform and solutions. You’ll collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.

• Serve as primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Create a collaborative partnership with internal teams.
• Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
• Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
• Provide clear communications and ensure all onboarding documentation is current and accurate.
• Continuously see opportunities to improve the onboarding process and enhance the overall client journey.

• Strong organizational skills with the ability to manage multiple onboardings simultaneously.
• Client-focused mindset with strong interpersonal and problem-solving abilities.
• Knowledge of background screening or similar industries (preferred).
• Strong focus on client satisfaction, providing timely support and creating effective solutions.
• Consistently deliver amazing client experiences.

This job operates in a professional office environment or remotely. This role routinely uses general office equipment.

Ability to communicate clearly and exchange accurate information constantly.

Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.

None, or job titles of direct reports.

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation.

We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.

Through our Pre Check division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety.

Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.

Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform.

Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.