Accommodations Manager

The Manager, Employee Accommodations, leads the design, administration, and continuous improvement of the organization’s employee accommodations program. This role serves as the institutional subject matter expert for ADA, ADAAA, Section 504, and related employment laws, with responsibility for managing complex accommodation cases, directing the interactive process, and ensuring consistent, compliant application of accommodation decisions. The position operates with a high degree of independence and provides consultative guidance to leadership, HR partners, and managers to support an inclusive and accessible workplace.

• Manage and independently adjudicate accommodation requests, including complex and high-risk cases, in accordance with ADA/ADAAA, Section 504, PWFA and applicable laws.
• Lead the interactive accommodation process, partnering with employees, managers, HR, and Legal to identify reasonable and effective solutions.
• Review and interpret medical documentation and functional limitations; determine accommodation feasibility, approvals, denials, or alternatives.
• Develop, implement, and maintain accommodation policies, procedures, templates, and documentation standards.
• Serve as the primary consultant and advisor to leadership and HR on accommodation related matters, risk mitigation, and compliance strategy. Deliver training and guidance to supervisors and departments on legal obligations and best practices.

Regulatory compliance;
Independent judgment;
Equity and inclusion mindset;
Consultative influence;
Problem solving;
Ethical decision-making and confidentiality.

ADA and employment law application;
Medical documentation analysis;
Case management;
Policy development;
Training facilitation; HRIS or accommodation system utilization.

Education:

Bachelor’s degree in Human Resources, Psychology, Social Sciences, Disability Studies, Special Education, or related field.

Experience:

3–5+ years managing employee accommodations or disability services.

Certifications:

None required.

Preferred:
Experience in regulated or higher education environments;
Assistive technology coordination experience;
Relevant HR or ADA certifications preferred.