Human Resources Manager​/Human Resources Generalist

Description

Department / Program: Administration / People and Culture

Reports To: Director, People and Culture

Supervises: None / As assigned

Employment Status: Full-time

FLSA Classification: Exempt

Location: BSF Office / Assigned Program / Community Locations

Travel Required: As required by assigned program and position

Under the general supervision of the Director, People and Culture, the People and Culture (P&C) Partner provides professional, responsive, and solutions-oriented human resources support to assigned BSF departments and programs. The position supports the employee lifecycle, including recruitment and selection, onboarding, employee engagement, benefits administration, leave administration, employee relations, performance management, training, records, and HR operations. The P&C Partner promotes consistent application of BSF policies and supports compliance with applicable federal, Maryland, local, contractual, accreditation, and program requirements.

• Provide day-to-day People and Culture support to assigned departments, managers, and employees within delegated authority.
• Support full-cycle recruitment, including sourcing, application review, screening, interview coordination, selection support, employment offers, onboarding, and follow-up.
• Coordinate background checks, required employment screening, and documentation in accordance with BSF policy and applicable requirements.
• Serve as a primary point of contact for employees regarding benefits eligibility, enrollment, qualifying life events, coverage questions, and changes.
• Coordinate open enrollment and communicate benefits information; liaise with brokers, carriers, and third-party administrators to resolve employee issues and billing discrepancies.
• Support benefits and employment-law compliance, including COBRA, HIPAA, ERISA, ACA reporting, and other applicable requirements within the scope of the role.
• Initiate and support the performance review process and assist managers with coaching, corrective action, performance improvement plans, and employee development.
• Champion a positive, inclusive, respectful, and participant-centered workplace consistent with BSF's mission and values.
• Receive, assess, document, and appropriately elevate employee concerns, complaints, workplace conflicts, and potential risk matters.
• Assist with employee-relations investigations, documentation, fact gathering, and implementation of approved organizational decisions.
• Advise managers regarding leave of absence, sickness, FMLA, workers' compensation, and other protected-leave matters, escalating complex or high-risk matters to the Director, People and Culture.
• Serve as a primary HR contact for workers' compensation injuries and coordinate appropriate documentation and follow-up.
• Maintain accurate, timely, confidential, and retrievable personnel and HR records, including required employment, qualification, training, performance, and disciplinary documentation.
• Prepare HR metrics, reports, and documentation for leadership and authorized internal or external reviewers.
• Assist with job-description development, policy and procedure development, SOPs, training, and HR or organizational projects.
• Participate in CARF accreditation activities, quality-improvement initiatives, audits, corrective actions, and survey preparation as assigned.
• Support organizational readiness for applicable COMAR requirements involving personnel records, job descriptions, qualifications, training, competency, confidentiality, documentation, and compliance.
• Use approved BSF HRIS, LMS, payroll/timekeeping, benefits, recruitment, and other systems accurately and securely.
• Comply with BSF policies, procedures, confidentiality requirements, applicable laws and regulations, and delegated authority.
• Perform other related duties as assigned to meet organizational and program needs.

• Perform duties only within the scope of assigned authority, training, competency, and applicable professional requirements.
• Maintain current knowledge of applicable federal, Maryland, and local employment requirements and BSF policies and procedures.
• Maintain confidential personnel and employee-relations information and limit access to legitimate business needs.
• Protect participant, employee, clinical, financial, and organizational information when HR duties involve access…