Mac Support Technician

Overview

Leidos is seeking a Mac Support Technician to be part of the mission solution and help lead SSA’s Digital Modernization Strategy. Join one of our high performing teams responsible for deskside Mac Book support for onsite and remote staff. We serve the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month.

Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

Team culture

Our teams value collaboration, ownership, urgency, and communication. We look for candidates who are comfortable with proactive outward communication and technical leadership, and who are excited to solve complex problems and provide innovative solutions.

• Use strong problem-solving skills and excellent customer service to troubleshoot onsite and remote user issues.
• Assist in the acquisition, installation, testing and evaluation of Mac Book hardware and software.
• Install, configure, and troubleshoot Mac Books and laptops.
• Track inventory, including the location of all systems, software releases and telecommunications equipment.
• Conduct inventory reviews.
• Create technical documentation and administer on Service Now, Confluence, or SharePoint.
• Brief management, customers, team, or vendors using written or oral skills at an appropriate technical level for the audience.
• All other duties as assigned or directed.

Basic Qualifications

• Bachelor’s degree in computer science, mathematics, engineering or a related field and less than 2 years of experience. Additional years of experience may be substituted in lieu of degree.
• Master’s or doctorate degree may substitute for required experience.
• 2+ years of combined experience installing, configuring, and imaging hardware and software on Mac Books or laptops.
• 2+ years of combined experience providing technical support for MacOS, and Jamf Pro.
• 2+ years of experience providing remote user customer support.
• Must be able to obtain and maintain a Public Trust. Contract requirement.

Required Skills

• Solid experience using Jamf Pro for device enrollment, software deployment, remote troubleshooting, and compliance monitoring.
• Experience troubleshooting hardware/software interface problems relating to system patches, updates and enhancements on macOS, iOS, iPad OS devices.
• Experience with imaging, configuring, deploying, and troubleshooting Mac Books, iPads, and iPhones.
• Solid experience with Active Directory for user and group management, and problem diagnosis/resolution.
• Extensive knowledge of Mac operating systems, system configurations, and troubleshooting.
• Knowledge of network protocols, VPN configurations, SSL certificates, and integration of Mac systems in mixed OS environments.
• Experience providing technical support and customer service directly to users.
• Proficiency in using incident ticketing systems (e.g., Service Now, Jira).
• Ability to lift, move, and set up workstations; ability to lift up to 50 lbs.; ability to drive (less than 10 miles) between RMB, PEB and Leidos buildings.
• Excellent communication and written skills.

Desirable skills include certifications and experience with Jamf Pro server administration, Jamf Composer, Microsoft Intune, automation and scripting, and experience with government or regulated customers such as SSA.

At Leidos, we deliver innovative solutions through diverse and talented people dedicated to our customers’ success. We are committed to non-discrimination and provide equal opportunity to all qualified applicants. We also include information about security and compliance as part of our recruitment process.

Are you a US citizen or US resident and think you might fit? We encourage you to apply and start the conversation today. This role supports SSA contracts in Woodlawn, Maryland.

Original Posting:
January 27, 2026

Pay Range: $50,700.00 - $91,650.00

Pay and Benefits:

Leidos offers competitive compensation and benefits; details at

Securing Your Data:
Leidos will never ask for payment-related information during the application process and will communicate only through official Leidos domains. If you suspect a scam, contact local law enforcement and report to the U.S. Federal Trade Commission.