PC Technician

Miles & Stockbridge has positioned itself as an AmLaw 200 firm that is global in scope and in reach. Miles & Stockbridge maintains a reputation for a dynamic and approachable work environment that allows talented lawyers and staff from diverse backgrounds to thrive and grow. As part of our ongoing commitment to affect positive change, Miles & Stockbridge focuses on partnerships that benefit the community, reflect the causes our colleagues support, and allow us to collaborate with clients and neighbors to deepen relationships.

If you are looking for an employer that embraces a collaborative work environment, and provides ongoing professional development and mentoring, consider Miles & Stockbridge! We are seeking an onsite
, PC Technician to provide computer hardware support to end-users, our employees. This position will be based in our Baltimore office location and is ideal for an entry-level professional. The person in this role will install, configure, diagnose, test, repair, and upgrade our company’s hardware and other equipment to its optimal performance. At Miles, you have the opportunity to use new technologies and receive mentorship that will grow your career!

• Provide training and support to end users on equipment operation and other issues.
• Troubleshoot end user and network hardware peripheral devices, printing/scanning devices, presentation equipment, and other products.
• Install, configure, test, maintain, and monitor computer hardware.
• Perform on-site analysis, diagnosis, and resolution of complex hardware problems and recommend and implement corrective solutions.
• Identify and deliver required hardware service levels according to company policies.
• Receive and respond to incoming tickets, emails, and calls regarding hardware problems.
• Document instances of hardware failure, repair, installation, and removal.
• Help maintain an inventory of peripheral and networking equipment.
• Research and recommend PC and printer equipment.
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.

• 1-3 years’ experience installing, configuring, diagnosing, and testing computer hardware.
• IT Certifications helpful.
• A technical knowledge of corporate networks and hardware.
• Hands-on hardware troubleshooting experience.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into hardware products and issues as required.
• Ability to lift up to 50 lbs.

• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Strong customer-service orientation.
• Ability to present ideas in user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

Miles & Stockbridge offers a competitive compensation and benefits package including PTO, medical, dental, vision, life insurance, 401K, Firm sponsored Memberships (i.e. Peloton, Norton Life Lock), and more.

The pay range for this position is $54,800 - $57,000. The pay range provided is in compliance with state, city, or local employment laws and applies to this location only. Actual pay for this position will be determined based on multiple factors including, but not limited to, knowledge, skills, abilities, experience, current market data, and business needs.

Miles & Stockbridge is not currently accepting resumes or assistance from search firms for this position.

Disclaimer and Acknowledgement:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are…