Help Desk

Encrypt

MD IT, Cloud, and Cyber Solutions is a Baltimore, Maryland–based provider delivering IT support, cloud services, and cybersecurity solutions to small and mid-sized businesses. We help organizations modernize their technology, maintain reliable systems, and mitigate cyber risks through proactive management and security-first solutions

• Provide Level 1 help desk support via ticketing system, phone, and email
• Troubleshoot Windows, macOS, and fundamental network issues
• Support Microsoft 365 (Outlook, Teams, One Drive, SharePoint)
• Assist with user account setup, password resets, and device onboarding
• Escalate complex issues to senior technicians
• Document solutions and follow IT best practices
• Hardware repair

• Must live in the location requirements areas listed below
• Currently enrolled in or recently completed an IT-related program
• Basic knowledge of Windows operating systems
• Familiarity with Microsoft 365
• Strong communication and customer service skills
• Ability to learn quickly and follow documented processes
• Computer Hardware knowledge
• Valid driver’s license and reliable car in good working condition

• Experience with help desk or ticketing systems
• Basic understanding of networking concepts
• Interest in cloud technologies or cybersecurity
• Prior internship or IT support experience (not required)

Job Type: Part-time

Location: Remote and On-site (Maryland)

Location: Baltimore, MD

Salary: $20-30 Hourly

For More Information, please contact Encrypt MDat