Integration Technical Services Manager

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Join to apply for the Integration Technical Services Manager role at TEKsystems

This range is provided by TEKsystems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65.00/hr - $70.00/hr

Direct message the job poster from TEKsystems

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

Position Overview

The Integration Technical Service Manager oversees multiple projects with both on-site and offshore teams. This position oversees project health, manages the team and stakeholders, and leads efforts to improve program performance and customer experience. One of the keys to success in this role is an ability to work across teams, both internally and externally, and align solutions toward customer needs.

This is a 7-month contract assignment supporting our parent company at their headquarters in Baltimore and would entail working 3 days per week onsite.

Key Responsibilities

• Developing and implementing effective service strategies and operational policies to enhance performance and reliability.

• Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution.

• Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability.

• Working on application integration projects, Mule Soft, contributing to seamless data flow and system interoperability.

• Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives

• Coordinate with stakeholders to ensure alignment and clear communication

• Remove obstacles and resolve conflicts to maintain team productivity

• Monitor sprint progress and report key metrics (e.g., burndown charts)

Skills & Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred)

• 5 or more years of experience in technical integration roles, including 2 or more years in a leadership position

• Proven experience with integration tools (e.g., Mule Soft, Dell Boomi, Azure Logic Apps)

• Strong understanding of APIs, web services, middleware, and cloud technologies

• Excellent communication and stakeholder management skills

• Familiarity with ITIL or other service frameworks is a plus

• Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies

• Strong understanding of Software Development Life Cycle (SDLC), Dev Ops methodologies, and industry-standard development best practices

• Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins)

Preferred Attributes

• Agile mindset with a focus on continuous improvement

• Detail-oriented with a systems-thinking approach

• Ability to thrive in fast-paced, hybrid tech environments

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, Dental, and Vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life…