AWS Connect Developer and Tester

Baltimore, United States | Posted on 07/21/2025

Solid AWS Cloud and AWS Connect Developer experience

Position

Description:

• Design, develop, and implement AWS Connect processes, including new or modified applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations to support client processes.
• Provide recommendations for enhancing existing operations and suggest updates or modifications.
• Support and improve existing processes based on new requirements or upgrades.
• Facilitate requirements gathering, review, and documentation.
• Design and develop solutions within the Service Now environment.

• Bachelor’s Degree in Computer Science, Mathematics, Engineering, or a related field.
• 7 years of experience working within a large enterprise framework.
• 7 years of hands-on experience with AWS Cloud platform.
• 3 years of hands-on experience with Amazon Connect.
• 3 years of experience using Node.js, Python, or Java for development.
• 3 years of experience in designing call routing and messaging.
• Excellent interpersonal and communication skills.

Additional Requirements:

• Solid AWS Cloud and AWS Connect Developer experience.
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat.
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.

Desired

Skills:

• Adept at working independently and in team environments.
• Experience delivering technology solutions in fast-paced, deadline-driven enterprise environments.
• Understanding of change management, testing requirements, techniques, and tools to ensure high system availability.
• Prior Federal government experience.
• Self-motivated, highly adaptable to dynamic work environments.
• Strong attention to detail and ability to manage multiple priorities effectively.