Senior Smart Services & Innovation Manager, Qatar

Linum Consult’s client operates out of the Middle East. Due to continued growth, they are currently seeking a Senior Smart Services & Innovation Manager with strong experience public transport experience and with Mobility as a Service (MaaS), to join their team in Qatar.

• Delivering an industry-leading customer experience that transforms travel across all journeys and achieving a new benchmark in customer service and operational excellence
• Providing strategic direction, planning, and managing the development and implementation of policies, procedures, and work instructions for MaaS and innovations
• Defining the Digital Services vision and its strategy, processes and roadmap, playing an important role in the design and implementation of the Customer Services and Sales & Marketing strategies, focusing on innovation
• Preparing and monitoring the Digital Services unit dashboard and Key Performance Indicators
• Preparing and conducting the technical part of the tendering process for the digital services vendor selection
• Liaising with and monitoring the Digital Services contractor for the design, build, and operational phases
• Leading the implementation of the Innovation Management Process
• Chairing an innovation forum, monitoring the ideas generated and selected, and preparing business cases

• Bachelor’s degree in relevant field, ideally with project management certification
• At least 12 years’ experience in digital services project management, with a significant background in railways and/or public transportation
• Demonstrable history of developing and implementing IT services & innovation, Mobility as a Service (MaaS), and Digital Services (smart cities, etc.)
• Strong knowledge of Business Process reengineering, Project, Programme, and Change management methodologies and their application
• Highly analytical and able to make decisions on complex matters
• Excellent interpersonal skills and communication skills in English

To apply, please send your CV to  for the attention of Francis Ryan, detailing your current financial package and notice period.