IT Help Desk Support Agent

Overview

Our client in the healthcare industry is seeking an IT Help Desk Support Agent to join their team. As an IT Help Desk Support Agent, you will be part of the IT Support Center team supporting the organization. The ideal candidate will have excellent problem-solving skills, effective listening skills, and a strong work ethic that aligns successfully with the organization.

Under the supervision, the IT Help Desk Support Agent will perform first level IT support for incidents. Incidents are assigned via an automated call system and work is measured by call productivity. Incidents are reported via telephone or electronic media. Incidents include but are not limited to password resets, basic hardware and connectivity issues, application access issues, etc. Responsibilities include providing basic troubleshooting of IT problems, diagnosis of desktop problems and triage of system problems, logging pertinent information for problem documentation, asking appropriate investigative questions in order to determine the nature of the problem and possible solutions, prioritizing according to documented protocols, and triaging as appropriate.

Job Title: IT Help Desk Support Agent
Job Type: Contract-To-Hire (Conversion after 6-Months)
Hours: 1st, 2nd, and 3rd shifts
Location: Baltimore, MD (Hybrid)
Pay Range: $40k - $45k

• Answer incoming calls or electronic media to assist with IT support.
• Ask probing questions to diagnose, triage, or resolve problems effectively.
• Assist customers by resolving issues when possible and logging problems for further triage.
• Use provided tools to understand processes and appropriately assign or resolve incidents.
• Educate customers on basic processes such as password resets and escalate issues as necessary.

• 1-2 years of IT Support or Help Desk experience in an enterprise environment
• High School Diploma/GED
• Experience in basic IT skills, including PC literacy, email, basic Windows applications, basic IT networking, computer skills and associated coursework
• Understanding of basic clinical terminology
• Good problem-solving skills, effective listening skills, and excellent interpersonal skills

• Opportunity to gain valuable experience in IT support within a healthcare environment.
• Work in a supportive team atmosphere focused on professional growth.
• Engage in continuous learning and development opportunities.
• Be part of a mission-driven organization dedicated to improving healthcare.
• Potential for growth and advancement within the organization.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World s Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.