Mac Support Technician Security Clearance

Position: Mac Support Technician with Security Clearance
R
- Description Leidos is seeking a Mac Support Technician to be part of the mission solution and help lead SSA’s Digital Modernization Strategy. Join one of our high performing teams responsible for responsible for deskside Mac Book support for onsite and remote staff. We serve the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month.

We are a team of forward-looking professionals in need of a strong candidate with these key required skills : macOS Support (Tahoe, Sequoia), Install of Hardware and Software, Incident/Ticketing System, and Basic Jamf Pro.
*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. If this sounds like a mission you want to be a part of, keep reading! TEAM CULTURE Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:
* Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?

* Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?

* Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?

* Are you comfortable with proactive outward communication and technical leadership?

* Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?

* Do you have the flexibility, creativity, and resilience to pivot the mission for success?

* Do you have the courage to make tough ethical decisions with pride, transparency, and respect? MENTORSHIP & CAREER GROWTH Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills.

Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset. DAY TO DAY RESPONSIBILITIES Every position we take is more rewarding when you know the why behind it. Knowing your work makes a difference to support those who need it most. If your passion is enabling life-changing service to those around you, this is the place for you.

Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your “Why” with us and take your place in our Leidos Family!!
* Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues.

* Assist in the acquisition, installation, testing and evaluation of Mac Book hardware and software.

* Install, configure, and troubleshoot Mac Books and laptops.

* Track inventory, including the location of all systems, software releases and telecommunications equipment.

* Conduct inventory reviews.

* Create technical documentation and administer on Service Now, Confluence, or SharePoint.

* Brief management, customer, team, or vendors using written or oral skills at appropriate technical level for audience.

* All other duties as assigned or directed. FOUNDATION FOR SUCCESS ( Basic Qualifications )
* Bachelor’s degree in computer science, mathematics, engineering or a related field and less than 2 years of experience. Additional years of experience may be substituted in lieu of degree.

* Master’s or doctorate degree may substitute for required experience

* 2+ years of combined experience installing, configuring, and imaging hardware and software on Mac Books or laptops.

* 2+ years of combined experience providing technical support for MacOS, and Jamf Pro.

* 2+ years of experience provide remote user customer support.

* Must be able to obtain and maintain a Public Trust. Contract requirement. FACTORS TO HELP YOU SHINE ( Required Skills ) These skills will help you succeed in this position:
* Solid experience using Jamf Pro for device enrollment, software deployment, remote troubleshooting, and compliance monitoring.

* Experience…