Travel Tech Security Clearance

Required Clearance: TS/SCI w/ Full‑Scope Poly. Will not be considered unless you have the required clearance w/ the Maryland Customer.

Are you a tech‑savvy problem solver with a passion for hands‑on IT support and a knack for making technology work seamlessly for others? We are seeking a highly motivated and detail‑oriented IT Field Support Specialist to join our dynamic team. This position provides advanced (Tier 2 and
3) remote support within the 5 to 50 mile radius of the main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on‑site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Analyze current and future hardware requirements, prepare technical specifications for procurement, and develop detailed installation schedules to streamline deployment.
• Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Train site personnel on the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
• Maintain and support government and/or vendor‑manufactured fiber‑optic modems, multiplexers, fiber‑optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• Act as a resource for end‑user connectivity needs, providing timely and professional support and guidance.
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

• High school diploma or GED required.
• Minimum of 4 years of relevant IT experience.
• Must possess 8570 Certification;
  Security+ certification is highly preferred.

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well‑versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end‑users remotely, providing timely and effective technical assistance.

• Excellent analytical and problem‑solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end‑users.
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8‑hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management, and travel to all sites within the 5 to 50 mile radius of Ft. Meade.