System Administrator ; MM

Overview

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and related processes. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Communicates status to agency management and internal customers and supports the dispatch system and hardware problem resolution.

• Configure and manage UNIX, Linux and Windows operating systems; install/load operating system software; troubleshoot; maintain integrity; configure network components; implement OS enhancements to improve reliability and performance.
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems; assist users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Perform account management (establishing, activating, modifying, disabling, removing accounts).
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Perform periodic vulnerability scans of systems and apply IAVA security patches; ensure patch status is recorded in appropriate systems of record.
• Provide support for escalation and communication of status to agency management and internal customers; support the dispatch system and hardware problems and remain involved in the resolution process.
• Optimize system operations and resource utilization; perform system capacity analysis and planning.
• Provide in-depth troubleshooting experience for escalated tickets; work with internal customers to resolve complex problems related to server hardware, applications and software integration.
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process; support Plan of Action & Milestones (POA&M) and coordinate status with the ISSO.
• Ensure IT assets remain compliant with Identity & Access Management (ICAM) policy.
• Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems.

• Top Secret/SCI w/ Polygraph Clearance Required
• Bachelor’s degree in a technical discipline or equivalent; four (4) years of additional SA experience may be substituted for a bachelor’s degree; twenty (20) years of SA experience in programs/contracts of similar scope may be required.
• DoD 8570 compliance with Information Assurance Technical (IAT) Level III certification and Computing Environment (CE) Certification (CE can be fulfilled with Microsoft OS, Cent OS/Red Hat OS CE certifications).
• Eight (8) years of experience with Service Management (ITSM) is required; ITIL 4 platform certification is required.
• Directory Services TTOs: experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange.
• Desktop & Enclave Services TTOs: understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
• Additional requirements:
  
  knowledge of SOA interdependencies; ability to analyze and resolve complex problems with server hardware, applications and software integration.