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Senior Help Desk Technician – ITIL-Driven Support & Training

Job in Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for: CGS Federal (Contact Government Services)
Apprenticeship/Internship position
Listed on 2026-02-15
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
A federal contracting firm based in Baltimore is seeking a Senior Help Desk Technician to provide Level 1 & 2 support services. The ideal candidate will assist senior management and staff by addressing technology needs and ensuring effective IT service delivery. Responsibilities include supporting user accounts, troubleshooting issues, and conducting training sessions.

This role offers valuable professional growth opportunities in a collaborative environment with competitive benefits like health insurance and flexible spending accounts.
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Position Requirements
10+ Years work experience
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