Specialist Solutions Architect - AI Tooling & Platform Management

FEQ
127R316

This role can be remote, but preference is given to candidates located in the job listing area who can travel up to 20% when needed.

As a Specialist Solutions Architect (SSA)—AI Tooling & System Management, you will build and manage the AI tooling stack and system infrastructure that empowers Field Engineering to deliver customer outcomes with higher velocity. These capabilities will be utilized by our Go-To-Market teams, including Solutions Architects and Account Executives, to accelerate technical demos, proofs of concept, and customer engagements.

You will bring consistency to our internal AI tooling stack, establish standards for AI-driven development practices, and scale these capabilities across the department. A critical aspect of this role is building the infrastructure that enables agent networks to perform with high quality and reliability—including context management systems, data integrations, and supporting tooling.

Additionally, you will develop internal applications and technical tools that enhance the overall lifecycle, track adoption metrics to measure impact, and partner with stakeholders to drive continuous improvement through intelligent automation and AI-augmented workflows.

• Architect production-level AI tooling deployments that meet security, networking, and data integration requirements
• Build and maintain internal AI tooling infrastructure for demos, learning, building POCs, and production workflows across platforms, including AI-assisted development environments, Databricks environments, and cloud-based tooling
• Establish consistency in the AI tooling stack by defining standards, best practices, and reusable patterns that enable Field Engineering to build with AI efficiently and reliably at scale
• Build context management infrastructure for agent networks, including vector databases, knowledge bases, and retrieval systems that ensure AI agents have access to the right information at the right time
• Design and implement system integrations to bring data from enterprise sources into AI applications, ensuring secure, scalable, and reliable data flows
• Develop internal applications to streamline Field Engineering workflows, improve demo and builder environments, and accelerate customer engagement velocity
• Track adoption metrics and tooling effectiveness by instrumenting the AI tooling stack, building dashboards, and providing data-driven insights to leadership on adoption rates, productivity gains, and ROI
• Manage AI tooling infrastructure and spend by overseeing cloud costs, monitoring consumption as teams scale, resolving capacity issues, and deploying automation to reduce operational overhead
• Partner with Scale and Technical Enablement teams to develop documentation, AI-powered development patterns, and training materials
• Support Solution Architects with custom proof of concept environments, AI tooling configurations, and technical guidance for customer engagements

5+ years experience in a technical role with expertise in the following:

• Cloud Platforms & Architecture:
  Cloud-native architecture in AWS, Azure, or GCP; serverless architecture
• AI Tooling: AI-assisted development platforms (Databricks AI Assistant, Claude Code, Cursor), prompt engineering, AI workflow automation
• Context Management & Agent Networks:
  Vector databases, RAG (Retrieval Augmented Generation), embedding models, knowledge base systems, multi-agent orchestration
• Application Development:
  Building internal tools and web applications with Type Script/Node.js, Python, or similar modern stacks
• Metrics & Analytics:
  Instrumentation and telemetry systems, dashboards, adoption tracking, measuring tool effectiveness, data visualization
• System Integration & Data Pipelines:
  Designing integrations between enterprise systems, ETL processes, API design, data synchronization, event-driven architectures
• Security & Platform Administration:
  Platform security, network security, data security, Gen AI & model security, encryption, vulnerability management, compliance, secure API integration, identity management, infrastructure management
• Infrastructure Automation & Dev Ops:
  IaC tools (Terraform),…