EPIC Client Systems Administrator

Under limited supervision, the ECSA I is responsible for configuring and managing systems that provide the supporting infrastructure of the EPIC electronic health record application. The ECSA I is primarily responsible for executing build and workflow integration client systems tasks, in support of the EPIC applications group. The ECSA I also assist the ECSA II with the administration and maintenance of the client systems server environment.

May also be asked to assist with the build of various client systems servers.

• Associate degree preferred in related field or equivalent experience.

• 3-5 years’ progressive experience, in design and deployment of a clinical information system preferred. Experience with Microsoft Windows server/desktop OS platforms.

• Hardware and operating system management for database servers
• Epic client system management
• Storage area and network management
• Strong communication skills
• Use basic system operating
• Provision storage resources to the various servers
• Monitor SAN status, logs, and performance
• Modify layouts appropriately as access patterns and loads warrant
• Enable and modify snapshot activity for backup
• Schedule firmware and software updates and fixes as appropriate
• Carefully monitor backup logs for completeness and efficiency

• EPIC certification within 6 months;
  Windows Server OS certification preferred.

• Prioritize tasks, resolve conflicts, maintain issues lists.
• Probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• Maintain regular communication with EPIC representatives.
• Work with EPIC representative(s) and the organization’s business community and end-users to ensure the system meets the organization’s business needs.
• Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EPIC software.
• Investigate end-users’ preference while collaborating on build decisions.
• Analyze business operations as they relate to build decisions.
• Prioritize and implement requested changes to the system. Assists with the monthly maintenance program.
• Analyze new functionality in releases to determine how it should be used.
• Review software, coordinate software updates and changes as well as review and test each new release.
• Collect information regarding potential system enhancement needs and prepare details of specifications as needed.
• Analyze data conversion needs.
• Ensure that data coming across an interface into an EPIC application meets the business need.
• Document team procedures for implementing system changes and other tasks.
• Set standards for naming and numbering conventions and security classifications using single EPIC Style Guide for Master File Naming and Numbering Conventions.
• Adhere to change control processes and procedures for the system.
• Participate in training and work with end-users. Troubleshoot problems and questions from end-users.

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledge…