Clinical Software Product Specialist

About InVita Healthcare Technologies
InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making.

For more information about our software solutions, please visit .

At InVita, your work has real-world impact. You won’t just support software – you will help advance an industry that ensures life-saving blood products reach the right patient at the right moment. InVita's solutions optimize supply chains, sample tracking, and visibility across blood and plasma operations. With over 13 million blood products managed each year by InVita's software, the company plays a crucial role in the blood supply chain.

We are a team of ~200 talented, mission-driven professionals. We pride ourselves on deep subject-matter expertise, a culture of collaboration, and the chance to make a measurable difference in healthcare and public safety. Acknowledged as a leader in the markets we serve, our subject matter expertise is unmatched in the industry, and our products are used by public health and medical professionals across the globe.

The Clinical Software Product Specialist plays a key role in helping our partners get the most out of InVita’s Blood & Plasma Management Compliance solutions. You’ll assist them through implementation, training, change management, and ongoing support – empowering organizations that collect and distribute blood to communities nationwide.

This role is perfect for someone who is solutions-focused, detail-oriented, and thrives on helping users succeed with software.

You are a strong fit for this role if:

• You prioritize Purpose in your career: You want to work hard for a meaningful, life-saving mission
• You are energized by shaping what comes next: Turning customer insights and big what if ideas into a bold product vision that guides our teams and moves our products forward.

• You are a Natural Leader and Team Player: You don’t need formal authority to successfully rally cross-functional teams around a well-communicated goal and plan. You don’t need the winning idea to be your idea – you need it to be the best idea. You raise teammates up with both praise and effectively communicated feedback for improvement, while holding yourself accountable for team missteps
• You serve with the golden rule: You serve with empathy and deliver excellent, thoughtful, and proactive support
• You help people adopt technology: You are a go-to that helps users fully leverage software applications to be more efficient and effective
• You love problem-solving: You enjoy tackling complex challenges and thinking creatively
• You excel in collaboration and organization: You foster partnership and manage multiple priorities, communicate clearly, and follow through
• You enjoy occasional travel: You appreciate the value of face-to-face time and welcome opportunities to meet beyond virtual sessions.

• Manage partner accounts with exceptional service and follow-through
• Respond to partner inquiries via phone, email, and Service Desk in a timely, professional manner
• Troubleshoot, resolve, and document software issues
• Provide consultative support to ensure partners fully leverage InVita solutions
• Conduct training for software implementations,…