Digital Adoption Manager – Practice Solutions Team

Digital Adoption Manager – Practice Solutions Team

Join to apply for the Digital Adoption Manager – Practice Solutions Team role at Simpson Thacher & Bartlett LLP

The Digital Adoption Content Manager supports the firm’s digital adoption initiatives by implementing scalable digital learning strategies and creating engaging training content. This role focuses on enabling lawyers and business professionals to confidently use the firm’s technology platforms through innovative, user‑centric communication, training solutions and materials, adoption tools, and intranet‑based enablement.

• Develop strategic communication campaigns that build awareness, foster engagement, and reinforce the value of digital tools.
• Develop and maintain communication plans to keep stakeholders informed of adoption progress, challenges, and success stories.
• Design and develop digital training materials, including e‑learning modules, quick reference guides, videos, and interactive tutorials.
• Support effective user onboarding by developing pathways to help individuals and teams quickly begin using new technologies and experience immediate value.
• Support the implementation of scalable training programs for new technology rollouts and platform enhancements.
• Create localized and role‑based learning paths to improve digital fluency across practice groups and regions.
• Partner with Practice Solutions Managers and Product Managers to develop a feedback loop with users and monitor performance data to continuously improve training effectiveness.
• Provide hands‑on support during technology launches, including virtual and in‑person sessions.
• Maintain a library of up‑to‑date training resources for firm‑wide technology platforms.
• Leverage digital adoption platforms (e.g., Pendo, Walk Me, Whatfix) to deliver in‑app guidance, track engagement, and optimize user experience.
• Develop channel strategy around the firm’s intranet as a central hub for training resources, self‑service learning, and digital adoption campaigns.
• Collaborate with the Intranet Strategy Lead to design intranet pages that promote training content and engagement.
• Other duties as assigned by the Practice Solutions Director.

• Bachelor’s degree in Instructional Design, Communications, Marketing or related field.
• 5+ years of experience in technology adoption or enablement, change management, or digital learning.
• Experience with digital adoption tools (e.g., Pendo, Walk Me, Whatfix) and analytics dashboards.
• Strong skills in content creation tools (e.g., Articulate, Camtasia, Adobe Creative Suite).
• Excellent communication and presentation skills.
• Familiarity with change management principles is a plus.

The estimated base salary range for this position is $160,000 to $190,000 at the time of posting. The actual salary offered will depend on a variety of factors, including qualifications, years of experience, education, certifications, and location.

Simpson Thacher will not sponsor applicants for work visas for this position.
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