Sr. ServiceNow Project Manager​/Product Owner

** Sr. Service Now Project Manager/Product Owner*
* ** Category:
** Project Management

** Main location:
** United States, Maryland, Baltimore

** Position :
** J

*
* Employment Type:

** Full Time

U.S.

- The best version of me ()

By playing this video you consent to Google/You Tube processing your data and using cookies
-Learn more (xweb.asp?clid=21001&page=cookies policy#integrationofyoutube) .

** Position

Description:

*
* CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a Federal CGI Partner, you have the opportunity to be a shareholder at CGI and join a family of 91,000 CGI Partners strong.

CGI Federal is seeking an experienced Service Now Project Manager / Product Owner to help lead enterprise transformation initiatives Service Now Program Office. This role is responsible for managing product roadmaps, supporting Agile delivery teams, and ensuring high-quality implementation of Service Now capabilities across multiple business areas. The ideal candidate brings strong experience in Service Now Program Office support, requirements definition, enterprise workflow design, and cross-functional coordination in a federal environment.

*** This position is located in our Baltimore, MD office; however, a hybrid working model is acceptable (3-5 days/week onsite) if you are within 50 mile radius**
* ** Your future duties and responsibilities:*
* .
Serve as the Project Manager / Product Owner, defining vision, roadmap, and priorities for key Service Now capabilities.

.
Support planning and delivery of Service Now enhancements and enterprise initiatives across areas such as IT Service Management (ITSM), Enterprise Architect (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM)

.
Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives.

.
Conduct requirements sessions, interviews, workshops, and process mapping with stakeholders across the organization.

.
Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation.

.
Collaborate closely with architects and developers to ensure implementation aligns with business needs.

.
Recommend process improvements, workflow optimizations, automation opportunities, and user experience enhancements.

.
Support change management activities including communications, training materials, knowledge articles, and stakeholder readiness.

.
Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption.

.
Maintain clear documentation including requirements, design artifacts, release notes, training guides, and testing results.

.
Ensure all platform enhancements comply with federal security, accessibility, and data governance requirements (e.g., Section 508, NIST, FedRAMP).

** Required qualifications to be successful in this role:*
* .
Candidates must have ability to obtain and maintain a Public Trust clearance

.
Bachelor's degree and a minimum of 7 years of relevant professional experience

.
8+ years of experience in IT project or product management, with over all 8+ years of experience and 4+ years focused on Service Now.

.
Strong understanding of Service Now modules including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal.

.
Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders.

.
Strong analytical, facilitation, and communication skills with the ability to translate business needs into actionable technical requirements.

.
Experience delivering enterprise initiatives within government or large-scale organizations.

Desired qualifications/non-essential skills required:

.
Service Now certifications such as:
Certified System Administrator;
Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM)

.
PMP, SAFe PO/PM, Scrum Master, or similar Agile certification

.

Experience with enterprise architecture, data modeling, and workflow automation.

.
Familiarity with federal IT governance, accessibility standards, and security frameworks.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.…