Network Technician
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for:
Johns Hopkins Medicine
Full Time
position
Listed on 2026-05-30
Job specializations:
-
IT/Tech
Technical Support, IT Support, Network Administrator, Systems Engineer
Salary/Wage Range or Industry Benchmark: 20.21 - 35.36 USD Hourly
USD
20.21
35.36
HOUR
Job Description & How to Apply Below
Req#:668612 Network Technician-Networking, Telecom & Data Center
Monday-Friday (8:30-5) 100% On-Site
Johns Hopkins
711 N. Rutland Ave.,
Lower Level B101
Baltimore, MD 21287
General Position Summary
With guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations video conference network, audio visual and satellite TV systems.
Job
Scope/Complexity
Position is responsible for providing basic data & voice connectivity and troubleshooting device issues for customers throughout the Johns Hopkins enterprise. Job complexity includes basic network switch/router configurations/installations, printer replacement, phone/handset replacement, fixing data/voice jack issues, patching data cables, and interfacing with customers to understand needs. Typically, this job is focused on a primary Johns Hopkins campus; however this position is expected to travel throughout Maryland/DC to cover any Johns Hopkins location as required.
Job Responsibilities The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
NETWORK ANALYSIS AND DESIGN
Perform basic analysis around data and/or voice communications by using appropriate tools to document needs of customers.INSTALLATION AND CONFIGURATION
Perform and verify basic switch configuration tasks by using standard tools to provide service to customers.Install network hardware, software, and cabling, including data jacks, by using established procedures and tools to deliver quality products to customers.Implement changes by adhering to the change management policies and procedures for any given project. Communicate to all parties the nature, significance, and risk factors of the solution.Select the appropriate media cables to interconnect switches and other related network devices by using established procedures and tools to deliver a stable network environment to customers.Manages video conference network infrastructure and video conference system endpoints to support internal and external collaboration for clinical and administrative meetings.Manages and maintains audio/video (A/V) systems, performs preventive maintenance, testing, and implement audio, video and control systems to support the enterprise requirements for collaboration tools in the JHACH conference rooms.MAINTAIN AND TROUBLESHOOT
Troubleshoot basic network malfunctions that may be isolated to a specific department, floor or building by using provided procedures and tools to deliver successful solutions to customersDiagnose basic device issues by using provided documentation and tools to deliver successful solutions to customers.Replace faulty equipment by using provided procedures and tools to deliver working equipment to customers.Support and troubleshoot client VPN issues of basic complexity by using provided documentation and tools to provide successful solutions to customers.TECHNICAL COLLABORATION
Under guidance, coordinate the installation of network cabling with Facilities and vendors by using documentation and tools to provide successful solutions to customers.May contribute and participate in technical discussions that involve basic infrastructure enhancements by attending meetings that identify successful solutions to customersRequired Education
High School Diploma/GED. Additional experience may substitute for education.
Equivalency Formula: JHH:
Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education…
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