Principal Account Technical Strategist

Primary Duties/Responsibilities

• Own the end-to-end technical strategy for a portfolio of the most complex North America Government federal accounts, translating DoD and agency mission priorities into multi-year Citrix technology roadmaps that drive platform adoption, mission outcomes, and measurable growth.
• Establish and sustain executive-level trusted advisor relationships and governance across customer and partner ecosystems (mission owners, program offices, acquisition, security, and operations), aligning stakeholders on architecture decisions, risk posture, and modernization sequencing.
• Provide technical thought leadership that shapes customer modernization approaches and internal standards by connecting Citrix capabilities to federal mission drivers, policy constraints, and market trends.
• Diagnose mission outcomes, current-state architecture, constraints, and risks across classified and unclassified environments; develop target-state architectures and decision frameworks (tradeoffs, sequencing, and operational impacts).
• Codify and scale repeatable patterns (reference architectures, security baselines, playbooks, and customer-ready narratives) that increase the broader team's technical mindshare and execution consistency.
• Represent Citrix as a senior technical spokesperson with customer executives, industry forums, and strategic partners, influencing technical direction and establishing credibility for the platform.
• Understand your assigned accounts' current use cases, challenges and opportunities and the value the Citrix platform brings to their business.
• Contribute to the broader team's technical mindshare.
• Serve as an external spokesperson and evangelist for Citrix vision and associated technologies.
• Lead the technical strategy for complex evaluations and competitive displacement, de-risking executive decisions and accelerating time-to-value by defining win strategies grounded in mission requirements, security/compliance constraints, and total cost of ownership; advising account teams on differentiated positioning and executive messaging.
• Deliver executive-ready architecture briefings, deep technical reviews, and product demonstrations for senior technical and cyber leadership, both remotely and on-site.
• Design and govern complex, multi-product proofs of value (POVs) with clear success criteria, test plans, and transition-to-production paths.
• Maintain solid understanding of competitive technologies and how to position to “win.”
• Conduct product demonstrations and technical presentations remotely or at customer locations/citrix facilities.
• Design and build complex, multi-product proof-of-concept solutions for customer evaluations.
• Drive platform adoption, mission readiness, and operational resilience for the federal customer environment by leading outcome-based success plans and high-stakes stability engagements.
• Author and maintain an executive-aligned technical roadmap that translates requirements into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans with measurable outcomes.
• Own major-incident and escalation leadership for the account(s), including stakeholder communications, trend analysis, root-cause reviews, risk acceptance/mitigation recommendations, and support readiness planning.
• Establish and run senior-level customer cadences (architecture boards, technical strategy reviews, value briefings, and environment reviews) to drive decisions, unblock delivery, and validate outcomes.
• Orchestrate cross-functional execution across sales, product, engineering, support, partners, and leadership: provide concise, decision-oriented updates and risk/issue briefs for internal leadership, shaping prioritization and investment; engage and lead virtual teams to deliver customer outcomes, while identifying systemic gaps and driving improvements to repeatable processes and standards.
• Formalize and deliver a strategic customer technology roadmap that identifies customers' needs and requirements that can be translated into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans.
• Be the primary contact for all…