End User Engineer

Job Title:
End User Engineer

Location:

Baltimore, MD (Hybrid)
Duration:
Contract to Hire
Hybrid

Job Description:
Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM and Intune deployment and management, and troubleshooting complex end user issues.

Responsibilities:
1. Application Packaging:

• Develop, build, and maintain application packages for deployment from Intune as well as SCCM.

• Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.

• Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

2. Intune Administration:

• Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.

• Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.

• Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.

3. SCCM Administration:

• Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.

• Deploy, maintain, and upgrade Task Sequences for PXE imaging process.

• Implement and manage SCCM scheduled deployments, compliance and reporting.

4. Technical End User Support:

• Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.

• Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.

• Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.

5. Collaboration and Knowledge Sharing:

• Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.

• Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.

• Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.



Education and Experience :

Education:



• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

• Relevant certifications preferred, such as:
o Microsoft Certified:
Microsoft End Point Administrator Associate
o Microsoft Certified:
o ITIL Foundation Certification (a plus)

Experience:

• 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments.

• 3+ years of hands-on experience with:
o Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging.
o Microsoft Intune / Endpoint Manager for device and application management.

Skills Requirements:

• Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment).

• Strong understanding of Windows 11 client environments, device compliance, and security configurations.

• Experience providing advanced technical support and acting as an escalation point for complex end-user issues.

• Familiarity with Power Shell scripting for automation and deployment tasks.