Service Delivery Manager

Hello

Greetings!!!

This is Sakshi from Jconnect INC
. Below is the requirement with my client. Please let me know if you are available for this role.

Title:
Service Delivery Manager

Location :
Baltimore, MD

Duration:
Fulltime

JOB DESCRIPTION
:

12+ years

Job Description

Must Have Technical/Functional Skills

• Strong understanding of IT infrastructure domains:

• Server & storage technologies

• Data center operations

• Network and security infrastructure

• Cloud platforms (Azure/AWS/GCP)

• Virtualization (VMware/Hyper V)

• Backup/DR solutions

• Good command of ITSM tools (Service Now, Remedy, Jira Service Management, etc.).

Roles & Responsibilities

• Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing.

• Ensure all infrastructure services meet agreed upon SLAs, OLAs, and KPIs.

• Oversee incident, problem, and change management processes in compliance with ITIL standards.

• Lead daily/weekly operational reviews, ensuring timely escalation and resolution of critical issues.

• Manage service continuity and availability to avoid service disruption.

• Identify service improvement opportunities and drive optimization initiatives.

• Coordinate with architecture, security, and project management teams for infrastructure upgrades and rollouts.

• Identify the pain areas and provide solutions/Convert them into business opportunities

In order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a "Green Card Holder"), or a Political Asylee or Refugee.

If you are interested, please send me your updated resume ASAP with below details:

Full Name:

Current Location/Zip:

Contact Number:

E-Mail :

Alternate Email :

Visa/Work Permit Status:

Current Rate/Salary:

Expected Base Salary:

Notice Period/Availability to Start:

Skype :

Willingness to relocate to job location:

Any Relocation Concern (family/house/weather):

Current/Previous Employer Name:

Preferred Interview timings (Specify Time zone):

Any other job opportunity in process & at which stage:

Overall Experience

Summary:

Linked In URL:

Looking forward for your response..

Thanks and Regards,

Sakshi Tripathi

Jconnect Infotech Inc.

168 Barclay Center Ste. 347,

Cherry Hill, NJ 08034

Email:

Linked In :

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