EHS Application Admin

Job Description

Application Administrator - EHS Technology

Description

The application administrator is accountable for ensuring enterprise and business applications are available and performing optimally for the organization. They are responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of these applications. Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise and business applications. The application administrator is a subject matter expert in one or more applications and holds vital analytical, customer service, and problem-solving skills.

They also work with stakeholders to establish business processes and collaborate with other teams to address strategic business issues being implemented within the application(s).

Responsibilities

Application Administration

* Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.

* Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.

* Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.

* Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.

* Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.

* Configure and support application interfaces for data integration with other applications or systems in the environment.

* Managing backups, storage, and integrity of application data or databases.

* Collaborate with stakeholders and other supporting work groups to create, configure, and customize application reports.

* Manage user accounts and service accounts and associated roles and permissions.

* Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.

* Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.

* Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.

* Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.

* Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.

Project Management

* Act as Project Manager (as required).

* Define Project Scope, KPIs, Project Schedule, Resource Requirements.

* Develop communication plans and deliver project updates to various stakeholders.

Business Analysis

* Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.

* Collaborate with work groups within the entity and align on the business needs and priorities.

* Develop process maps to document current state and future ideal state to support Application Configuration Design.

Training Development and Implementation

* Work with applicable work groups and program leads to develop a training program.

* Create training material and multimedia content following adult learning methodologies in collaboration with SME core group.

* Facilitate training sessions to ensure effective knowledge transfer.

Key Knowledge

* Configuring, deploying, maintaining, monitoring, and patching on-premises and cloud-based enterprise and business applications at scale for a large organization.

* Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.

* Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.

* Vendor management concepts including feature requests, development roadmaps, and release management.

* Project management concepts including business analysis, solutioning, timeline management and resource management.

* Web browser applications such as Google Chrome, Microsoft Edge, and Mozilla Firefox.

* Working in operating systems such as Microsoft Windows and Windows Server.

* Information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.

* Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as asset, access, incident, and…