VP of Enterprise Infrastructure & Operations

Salary

USD $ - USD $ /Yr.

For information regarding our benefits, please visit:

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

In this role, you will be responsible for leading the organization’s enterprise infrastructure, platform, reliability, and IT operations functions, including Service Desk, Systems/Infrastructure, Network, Telecom, End-User Computing, Cloud and Platform Engineering, Dev Ops Platform Services, and Reliability Engineering. Provide strategic and operational leadership to ensure enterprise technology services are reliable, scalable, secure, cost-effective, resilient, and aligned with business and engineering priorities.

Build and lead a metric-driven organization focused on service quality, platform reliability, operational resilience, infrastructure performance, automation, developer enablement, and continuous improvement. Oversee enterprise cloud platforms, shared platform services, infrastructure-as-code, observability, service reliability governance, vendor performance, operational budgets, and cross-functional partnerships to ensure technology platforms and services effectively support business outcomes, engineering productivity, and long-term organizational growth.

• Lead and manage Enterprise Infrastructure and IT Operations functions, including Service Desk, Systems/Infrastructure, Network, Telecom, End-User Computing, Cloud and Platform Engineering, Dev Ops Platform Services, and Reliability Engineering.
• Serve as a key advisor to senior leadership on matters of strategic and operational technology importance, influencing decision-making and driving proactive initiatives that strengthen service reliability, infrastructure resilience, scalability, security alignment, and business continuity.
• Develop and execute Enterprise Infrastructure and IT Operations strategies aligned with business goals, delivering measurable improvements in service quality, reliability, scalability, efficiency, cost optimization, and business continuity.
• Build and operate a metric-driven Enterprise Infrastructure and IT Operations organization, defining KPIs that measure service quality, platform reliability, infrastructure performance, user experience, operational resilience, and cost efficiency.
• Ensure high availability, performance, reliability, and scalability of enterprise systems, networks, telecom services, cloud platforms, shared platform services, and end-user environments.
• Establish and enforce IT service management processes, including Incident, Problem, Change, and Request, to drive consistency, accountability, and continuous improvement.
• Define and manage service levels, including SLAs/SLOs, ensuring alignment with business priorities, operational dependencies, and measurable outcomes.
• Drive continuous improvement in service desk performance, including first-call resolution, ticket reduction, user satisfaction, and self-service enablement.
• Oversee infrastructure operations across on-prem and cloud environments, including compute, storage, virtualization, backup/recovery, enterprise cloud platforms, and shared platform services.
• Oversee cloud and platform engineering capabilities, including enterprise cloud platforms, AWS governance, infrastructure-as-code, platform automation, and shared platform services.
• Oversee Dev Ops platform services, including shared CI/CD tooling, deployment platforms, engineering runtime services, and developer enablement platforms.
• Lead reliability engineering practices, including SRE practices, operational resilience, recovery engineering, observability engineering, and service reliability governance.
• Establish and maintain platform governance practices, including cloud operational standards, platform lifecycle governance, runtime architecture standards, and alignment with enterprise technology standards.
• Drive enterprise service ownership practices, including business service mapping, operational dependency management, service reliability governance, and end-to-end accountability for critical technology services.
• Ensure network…