Senior Engagement Manager, ProServe Shared Delivery Team Engagement Management

Senior Engagement Manager, Pro Serve Shared Delivery Team Engagement Management

Job : 3197543 | Amazon Web Services, Inc.

Final date to receive applications: Mar 25, 2026

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes.

Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain.

In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion while exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.

• Lead and manage complex cloud migration and implementation projects
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridge business requirements with technical solutions, facilitate engineering discussions and ensure alignment with customer business outcomes
• Distill customer needs into clear technical requirements and map them to business outcomes
• Decompose complex technical problems into actionable, deliverable solutions
• Contribute to technical documentation and define documentation standards

• 2+ years of leading multiple Agile teams (Scrum Masters, Product Owners) concurrently or at scale
• 7+ years of leading and delivering enterprise‑level IT engagements
• 5+ years of cloud computing experience
• Bachelor's degree in STEM field
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)

• 5+ years of delivering customer engagements in a professional services role
• Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)
• AWS certification
• Experience with Agile and project management toolsets (Jira, Rally, Version One, Taiga)
• Experience working with and presenting to C‑level executives, IT, and lines of business across organizations or equivalent

USA, CA, San Francisco –   –   USD annually

USA, CO, Denver –   –   USD annually

USA, GA, Atlanta –   –   USD annually

USA, IL, Chicago –   –   USD annually

USA, NY, New York –   –   USD annually

USA, TX, Dallas –   –   USD annually

USA, TX, Houston –   –   USD annually

USA, VA, Herndon –   –   USD annually

USA, WA, Seattle –   –   USD annually

The base salary range for this position is listed above. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about benefits at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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