Cyber Center; CySC Director of Operations

CySC Director of Operations

The CySC Director of Operations works directly for the CySC Manager and Government Service Owners to deliver top‑notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.

• Serve as the Operations Team lead supporting 24/7 monitoring of AFNCR system health, ensuring the personnel cover all shifts and adhere to standard operating procedures.
• Work directly for the CySC Manager and Government Service Owners to deliver top‑notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.
• Coordinate across production and functional work centers in the delivery of the full span of IT services across the supported enclaves and geographic locations.
• Act as a liaison between the 844CG work centers and supporting external service providers.
• Identify opportunities to continuously improve service delivery and expand capabilities that enable additional missions for supported users.
• Perform tasks within specific timelines with little or no oversight.
• Utilize excellent communication skills, written and verbal, to be able to effectively document solutions and obtain requirements from customers.
• Develop working relationships with Technology vendors and partners.
• Ensure they have a strong understanding of relevant IT technologies, both user‑facing and back‑end infrastructure technologies.
• Ensure technicians restore circuits, isolate faults, conduct quality control testing, perform trend analysis, performance monitoring, and status reporting.

• BS degree and 12+ years of prior relevant experience or a Masters degree and 10+ years of prior relevant experience, additional years of experience, certifications, specific Air Force IT systems experience accepted in lieu of a degree.
• 10+ years’ experience operating Air Force IT systems and services and or similar DoD IT systems and services.
• Familiarity with DoD and Air Force standards, policies, and enterprise solutions.
• Experience with complex, multi‑site DoD enterprise IT environments of the size, scale, and scope of the AFNCR enterprise.
• Must be a U.S. citizen.
• Current DoD Secret Clearance.

• Master’s Degree in a technology field.

Pay Range $ - $

May 20, 2026

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.