Operations Analyst, RI Operations

Key Job Responsibilities

• Process and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
• Occasionally act as an escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
• Self‑critical to allow for self‑correction of errors.
• Communicate effectively across all related channels to ensure transparency of process.
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems.

• Bachelor’s degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups).
• 1+ year of analytics and/or operations experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

• Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP).
• Experience performing data analysis and troubleshooting data integrity issues.
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks.
• Highly organized, excellent multi‑tasking skills, and efficient in ambiguous situations.

USA, VA, Arlington

The base salary range for this position is $56,800.00 – $99,300.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.