LAN Administrator
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for:
Johns Hopkins Medicine
Full Time
position
Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 24.8 - 43.4 USD Hourly
USD
24.80
43.40
HOUR
Job Description & How to Apply Below
Req#:668611 LAN Administrator I
Monday-Friday (8:30-5)
Hybrid/Remote
John Hopkins
1101
E. 33rd Street
Baltimore, MD 21218
General
Position Summary:This position is a part of a tea whose responsibilities include desktop mobility support for approximately 400+ onsite and remote customers located on the Hopkins Eastern campus for Johns Hopkins employees. The candidate will also be requied to provide backup and supplemental support for toher teans on occassion.
Job Scope/Complexity:
Works under guidance and direction. Once priorities are set, perform tasks with regular process updates. Participate in segments of the lifecycle of projects. Device management complexity is typically entry level. Build and maintain relationships through positive interactions. Demonstrates ability to provide good customer service. Tasks are simple in nature (i.e., working with single devices or device types, or simple software, or handling one customer at a time).
Job Responsibilities:The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
ANALYSIS and DESIGN
With direction and guidance, evaluate customer needs in the computing device environment (i.e., desktop, mobile devices, etc.) by meeting with the customer to gather information on business problems and recommend solutions for simple problems. Seek assistance for more complex problems.Install software utilities for computing device management such as printer setup utilities and batch files and for automated installation of software on computing devices by using established toolsets to improve total cost of ownership and customer service.INSTALL, CONFIGURE, MAINTAIN
Under guidance, deliver, move, and physically install all computing devices and related software including peripherals, operating systems, standard software and vendor software by following documented standards and procedures to provide equipment and service to the customers.Coordinate computing device life-cycle by maintaining device and software inventories, by performing preventive maintenance according to documentation and standards, and by repairing and replacing devices as needed to deliver service to the customers.Restore files using established procedures to ensure recovery in the event of file failure.Participate in disaster plans for equipment supported by attending meetings with technical team and customers to provide support in the event of a disaster.Participate in testing and provide results by following documentation and standards of the department to ensure stability of the environment for the customers.Gather information for creation and maintenance of user accounts/groups in domain/directory structure including network shared files and applications. Assist users in accessing their accounts and network resources.TROUBLESHOOT
Troubleshoot and resolve hardware and software problems by following documentation and by using appropriate diagnostic tools to provide solutions to customer.Follow procedures for reported problems by using the appropriate incident management software for problem recording and resolution to provide documentation of the problem and its resolution.Keep current on supported technology to maintain knowledgebase and skills.DOCUMENTATION/PRESENTATION
Document and communicate department and/or organizational system updates, installations, etc. to appropriate staff.As directed, provide input toward system, end user, training or support documentation for new, revised or existing systems.RELATIONSHIP MANAGEMENT
Provide technical support in the use of computing devices, software products and operations by responding to customers as needed.Complete service requests as assigned by meeting published Service Level Agreements and/or agreed to delivery dates to ensure customer satisfaction.Work with other IT groups for implementing strategic initiatives by meeting with them on a regular basis to ensure that releases are kept current.Follow up on all feedback from customers by promptly meeting with them to…
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