Architect ServiceNow

Benefits

• Health insurance
• Paid time off
• Training & development

• A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
• A minimum of five (5) years of proven experience as a Service Now architect, administrator, or similar role.
• A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in Service Now, developing and maintaining the Service Catalog.
• A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with Service Now to support cross-platform collaboration.
• A minimum of two (2) years of demonstrated success in configuring and customizing the Service Now platform, including knowledge of tables, fields, forms, and workflows.
• A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
• Familiarity with integrating Service Now with other systems and applications.
• Ability to create and customize reports and dashboards within Service Now.
• Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
• A minimum of eight (8) years of experience architecting the Service Now platform.
• A minimum of five (5) years of experience with Service Now development, including creating custom applications and modules.
• A minimum of five (5) years of experience in performance tuning and optimizing the Service Now platform for scalability and responsiveness.
• A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with Service Now to support cross-platform collaboration.
• Experience with planning and executing Service Now platform upgrades and migrations.
• Proficiency in advanced scripting languages within the Service Now platform, such as Glide Script (JavaScript) or Angular
  
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• Service Now Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
• Service Now Certified System Administrator (CSA) certification.
• ITIL (Information Technology Infrastructure Library) certification.

• Architect, configure, and customize the Service Now platform to meet organizational needs across multiple teams and business units. Define and manage data structures, including tables, fields, and relationships, ensuring scalability and data integrity.
• Design, develop, and implement business rules, workflows, UI policies, and client/server-side scripting to automate processes and improve efficiency. Establish and manage roles, groups, and access controls aligned with organizational security and compliance requirements.
• Provide ongoing support for workflow-related issues, incidents, and user stories, ensuring timely resolution and continuous improvement (Both Jira and Service Now).
• Enhance existing Incident Management workflows, including the definition and implementation of SLAs, escalations, and approval processes. Design and implement Problem Management processes in alignment with agency requirements and ITIL best practices.
• Architect and implement the Change Management module, ensuring governance, risk mitigation, and compliance with ITIL standards (Both Jira and Service Now).
• Design, develop, and maintain the Service Catalog, including service requests and offerings as defined by the organization. Streamline requests fulfillment through automation and orchestration.
• Integrate Service Now with internal and external applications using APIs, web services, and middleware technologies. Implement automation through workflows, scripting, and orchestration tools.
• Develop and maintain reports and dashboards to provide actionable insights into IT service performance. Customize and enhance reporting capabilities within the Service Now platform.
• Plan, test, and execute platform upgrades, patches, and updates to ensure system security,…