Field Technician

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Our client has a new opportunity for a qualified field technician to join their team. The technician is responsible for supporting the deployment, installation, remediation, refresh, and decommissioning of technology equipment across client retail locations. Technicians will complete a variety of hardware, networking, pos, camera, and infrastructure-related tasks while ensuring all project procedures, documentation, and compliance requirements are followed. This role requires strong technical troubleshooting skills, professionalism in a retail environment, and the ability to work independently while coordinating with deployment support and store leadership.

This position may support multiple retail and enterprise locations throughout the greater baltimore market, including aberdeen, abingdon, annapolis, baltimore, bel air, bowie, brandywine, columbia, easton, ellicott city, frederick, gaithersburg, glen burnie, greenbelt, hagerstown, hyattsville, laurel, middle river, nottingham, owings mills, oxon hill, rockville, silver spring, towson, waldorf. Additional nearby locations may be assigned based on business needs.

Duties and responsibilities:

+ perform onsite installation, remediation, refresh, and removal of technology hardware and infrastructure components

+ support projects involving:

+ pos systems

+ hand scanners

+ camera upgrades

+ ups nic card refreshes

+ network remediation

+ control room cleanup

+ data port security

+ wifi antenna remediation

+ install and replace devices including zebra scanners, cameras, ups nic cards, switches, servers, and related cabling

+ validate device functionality, connectivity, and operational status after installation

+ coordinate with deployment support for project validation and issue resolution

+ capture and submit required project deliverable photos and documentation

+ package and prepare removed equipment for return shipment or disposal

+ maintain clean and organized work areas throughout installations

+ follow all client safety, security, and code of conduct requirements

+ check in and out daily using project tracking systems and communicate project status updates

Technical responsibilities:

+ hardware installation and replacement

+ basic networking and cabling

+ pos device support

+ peripheral device installation

+ equipment decommissioning

+ cable management and labeling

+ connectivity testing and validation

+ inventory verification and equipment staging

+ troubleshooting installation and deployment issues

Skills and qualifications:

+ experience with it field services, desktop support, or deployment projects

+ basic understanding of:

+ networking

+ pos systems

+ cabling and connectivity

+ hardware installations

+ ability to follow detailed installation instructions and project documentation

+ strong communication and customer service skills

+ ability to work in active retail environments with minimal disruption

+ experience using ticketing systems, deployment tools, or project tracking systems preferred

+ ability to lift and move equipment up to 50 lbs. With team assistance when required

+ retail deployment experience preferred

+ pos installation experience preferred

+ low-voltage or structured cabling experience preferred

+ experience with zebra, honeywell, cisco, or ups hardware preferred

+ experience supporting large-scale rollout projects preferred

Benefits:

The company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice,…