Technical Instructor; IT Support

Job Overview

Per Scholas is seeking an IT Support instructor to become a member of our Training Team. The ideal candidate is detail‑oriented, problem‑solving, and possesses strong technical and instructional skills with the ability to adapt quickly in a dynamic environment.

• Support instructor‑led training that prepares students for entry‑to‑mid‑level IT Support careers; daily instruction, assessment administration, attendance, tutoring, evaluation and monitoring of student progress.
• Provide students with access to external learning resources and study aids aligned with the curriculum.
• Work closely with the team to identify student needs, develop individual support plans, and participate in regular student‑status meetings.
• Maintain and update Salesforce and/or LMS with grades, certification scores, and progress notes.
• Assist in maintaining training curricula, syllabi, lesson plans, and other classroom materials.

• 1–3 years of teaching or training experience.
• Strong technical background and ability to convey complex material.
• Clear communication in live digital conversations via Zoom or in‑person settings.

• Proficient IT support fundamentals – hardware, software, networking.
• Familiarity with Windows, macOS, Linux, help‑desk tools, remote‑desktop and diagnostic utilities.
• Experience troubleshooting software installations, network configurations and hardware malfunctions.
• Knowledge of IT security protocols, best practices and SLAs.
• Understanding of cloud platforms, virtualization, mobile device management, Wi‑Fi networking, Windows Server, Active Directory, DHCP, DNS, Group Policy, RAID, backup strategies.

• Diagnosing and repairing hardware (desktops, laptops, peripherals).
• Operating‑system installation, configuration, troubleshooting across Windows, macOS, Linux.
• Wired and wireless network setup, IP addressing, routing, troubleshooting.
• Mobile device management and security across Android, iOS.
• Windows Server administration – AD, DHCP, DNS, Group Policy, storage solutions, backup.

• Bachelor’s degree or equivalent experience.
• Strong technical aptitude (Google Sheets, Excel, Slides, PowerPoint, Salesforce, Slack, Zoom).
• Excellent written communication, presentation, and customer‑service skills.
• Project‑management and organizational skills with follow‑through.
• Prior IT background (desire to learn if minimal) and passion for technology.
• Relevant certifications such as CompTIA A+, Network+ preferred.
• At least three years’ experience in an IT support role.

• Thrives in a fast‑paced, collaborative environment.
• Data‑driven, results‑oriented, forward‑looking catalyst for social change.
• Effective communicator with strong oral and written skills.
• Detail‑oriented with exceptional organizational ability.
• Strong public‑speaking and interpersonal skills, motivational and approachable.
• Time‑management and multitasking skills.
• Committed to the mission of expanding access to high‑pay tech careers.

• Salary range: $60,000 – $65,000, adjusted by geography, qualifications and experience.
• Full‑time paid time off: over 40 days annually including 22 holidays, 1 week off for Independence Day and one week before the New Year.
• 80 wellness hours per year for personal/health use.
• Comprehensive medical coverage through Cigna or Kaiser Permanente;
  Health Reimbursement Account up to $4,000 (individual) or $8,000 (family).
• Dental and vision plans with employer‑paid premiums for those who waive medical.
• 401(k) plan with 100% employer match up to 6%.
• Employer‑paid life, AD&D, short‑term and long‑term disability insurance; flexible spending accounts.
• Parental leave: up to 6 weeks paid.
• Employee assistance program and additional voluntary benefits.

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability.