Practice Manager

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.

We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Here's what the opportunity supported through our TGS Talent Acquisition Team requires:

General Description:

In conjunction with the App Stack and Workforce Development Practices and Delivery Directors, the Practice Manager role oversees associated services and capabilities relating to all aspects of the new Accelerated Change service offering. This offering brings multiple standalone TGS services (including BTS, OCM, Agile Dojos, and WD training services) together to provide a Lean, flexible new service focused on driving the people-side of technology change.

This role will provide oversight and orchestration of all ACA services, including supporting presales. Responsibilities also include management of related Workforce Development offerings:
Advisory Services, Organizational Change Management, and Technology Adoption. The Practice Manager will work closely with key internal and external stakeholders to develop strategic and tactical solutions. The Practice Manager will work with clients and partners in Delivery, Sales, Sales Support, Solutioning, Marketing, Content Strategy, and other TGS Practices to improve our existing products, identify new or missing offerings, rapidly correct gaps, and better market our offerings for maximum impact.

This role may require up to 25% travel.

Essential

Job Duties and Responsibilities:

Service Line & Product Management

· Oversee all aspects of Accelerated Change Adoption offering, as well as a subset of Workforce Development offerings including:
End User Adoption (EUA), Organizational Change Management (OCM), and Technology Adoption.

· Build, maintain, and evolve a scalable portfolio of service offerings, methodologies, and toolkits aligned with client priorities and market demand.

· Drive continuous improvement and innovation by incorporating industry best practices, emerging trends, and client feedback into practice offerings.

· Standardize reusable assets-including templates, playbooks, assessments, and accelerators-to improve delivery efficiency and quality across engagements.

· Partner with cross functional leaders to ensure offerings integrate seamlessly with other TGS technical and business transformation solutions.

· Establish performance measurement systems aligned to industry benchmarks.

Pre Sales & Solutioning Support

· Serve as a subject matter expert during sales cycles, supporting solution strategy, scoping, and level of effort estimates.

· Participate in client discovery sessions to assess change impacts, identify risks, and recommend tailored change and adoption approaches.

· Develop value propositions, proposal content, and case studies that differentiate Workforce Development offerings.

· Coach sales teams on positioning services as strategic enablers of transformation outcomes.

Delivery Excellence & Practice Quality

· Provide effective people leadership for roles including:
Learning Consultants and Practice Architects by fostering a high-performing, collaborative team environment.

· Establish and enforce delivery practitioner standards, quality controls, and governance mechanisms to ensure consistent execution across engagements.

· Monitor project performance, identify delivery risks, and intervene proactively to support successful outcomes and client satisfaction.

· Facilitate knowledge sharing, retrospectives, and lessons learned activities to promote continuous improvement across the practice.

· Develop and mentor consultants, practitioners, and…