Area IT Manager | range

Organization:
Hyatt Regency Baltimore Inner Harbor Summary

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well‑being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

We are looking for a dynamic and experienced Area IT Manager to join our team at the Hyatt Regency Baltimore and the Dreams Nashville. This role is ideal for a results‑driven, employee‑focused professional who thrives on building relationships and exceeding expectations. You’ll play a vital role in creating exceptional experiences for our internal and external guests while driving success in the Information Technology area of the hotels.

At Hyatt, your success matters.

• Competitive Salary: $70,000-$92,000/year
• Health Benefits:
  
  Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work‑Life Balance:
  Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities:
  Tuition reimbursement and robust training programs
• Everyday Conveniences:
  Complimentary meals for employees

The Area Information Technology Manager functions as Business Manager for the technology department at two properties – the Hyatt Regency Baltimore and the Dreams Nashville – to ensure all areas of the hotel are supported with proper computer systems in accordance with the brand standards of the hotel and company. Overall responsibilities include technical work, customer service, financial management, administrative, operational and other responsibilities as assigned or required.

The IT Manager is responsible for maintaining current systems, upgrading future systems, maintaining inventories, conducting on‑site training to promote efficient operations and answer questions to avoid or resolve systems‑related problems, establishing policies and procedures, purchasing operating equipment and maintaining relationships with corporate office and Hyatt technology support team. Work also involves conferring with programmers, application experts and computer operators to exchange information and resolve problems regarding daily operation of various applications systems, report generation, system enhancements, system failures and related issues.

Successful candidates will have strong leadership, professionalism, interpersonal and communication skills and a minimum of two years with WAN/LAN infrastructure and property management systems. You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Information Systems Manager is responsible to ensure that all computer systems and networks used within the hotel provide as near as possible uninterrupted service to the hotel operations.

• Provide technical assistance and advice to hotel management.
• To ensure that the most is obtained from the hotel’s investment in hardware and software.
• Provide effective training and support.
• To effectively manage all communication networks that is used internally within the hotel and all gateways to external networks.
• Assist in the provision of IS related services to hotel guests.

• Lead and operate the IT discipline for the hotel and manage IT resources.
• Provide day‑to‑day support to colleagues.
• Manage property internet, telephone, cellular PPT, IPTV, PMS, POS and other software vendors and product development for the hotel.
• Perform required IT maintenance and upgrades with minimal disruption to hotel operations, as well as maintaining proper backups for supported systems.
• Troubleshoot hardware and software problems and ensure timely resolution.
• Res…