Senior Help Desk Technician II Security Clearance

Overview

Senior Help Desk Technician II.

Employment Type:

Full Time. Department:
Help Desk. CGS seeks a Senior Help Desk Technician to fulfill Level 1 & 2 Help Desk (PC Assist) support services to end users including senior management, attorneys, support staff, contractors, and related systems for the EOUSA. CGS aims to solve government challenges with cutting-edge technology and supports professional growth through learning opportunities.

• Backup/Restoration admin/support
• File Server support
• User Account/Mailbox administration
• Software/Hardware installation
• Handheld device installation/troubleshooting/support
• Remote User setup/support/troubleshooting
• End-user training
• Creation of procedural documentation
• Creation of spreadsheets/databases for tracking purposes
• Record and update required information for all IT-related tickets utilizing ITIL
• Creation of Incident work-log entries
• Accurately answer user support questions of software and hardware in the EOUSA office environment
• Maintain Account Management forms for new and departed users per Government policy and procedures
• Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
• Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs and accessories, IT supplies, etc. using spreadsheets
• Provide desk-side training for new employees and staff on standard desktop applications and available research database applications
• Submit weekly status reports and monthly surveys
• Set up and support conference and training rooms for presentations including audio, video, A/V distribution, computer hardware and software, control programming, microphones, encrypted wireless microphone systems, digital recording, and computer/video interfaces
• Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, and to facilitate/monitor/record online meeting sessions

• One year or more Adobe Connect or related online meeting center set-up experience
• ITIL Foundations certification (preferred)
• Change Management experience (preferred)
• Active DOD clearance of Level 6 Public Trust or above (preferred)

Contact Government Services (CGS) strives to simplify and enhance government operations through optimized human, technical, and financial resources. We are committed to solving dynamic problems and value honesty, professionalism, and quality work. We offer a comprehensive benefits package including Health, Dental, and Vision;
Life Insurance; 401k;
Flexible Spending Account (Health, Dependent Care, and Commuter);
Paid Time Off and Holidays. CGS is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For more information about CGS, please visit  or contact:
Email: [email protected]