Computer Information Services Specialist Ii

Position: COMPUTER INFORMATION SERVICES SPECIALIST II
Introduction

The Maryland Military Department is looking for a candidate to fill our Computer Info Services Specialist I position. This position will serve as the eMaint Manager for the agency! Join a dynamic team and embark on a career with great benefits, pension, generous leave, a competitive salary, and opportunities for professional growth! The selected candidate will work on a compressed schedule Tuesday
- Friday, 6:30am to 5:00pm. Free parking will be available on site.

GRADE

17

LOCATION OF POSITION

Fifth Regiment Armory 29th Division St. Baltimore, MD 21201

Main Purpose of Job

To evaluate, implement, maintain, and continuously improve the eMaint Computerized Maintenance Management System (CMMS) and the data integrity across the Maryland National Guard Facilities Management Branch (FMB). This position is the primary system administrator and data steward for eMaint, ensuring that all work orders (WOs) are accurately created, categorized, prioritized, tracked, and closed in a timely manner across all FMB sites and regions statewide.

In addition, this position leads the quarterly eMaint Backlog Assessment process - analyzing open WO data by priority, age, trade category, site, and region - and produces actionable reports and recommendations that enable FMB leadership to reduce overdue WOs, mitigate life-safety risks, and shift toward a proactive preventive maintenance posture.

POSITION DUTIES

Duties for this position include, but are not limited to the following:  Plan, coordinate, and conduct training programs for microcomputer users and eMaint systems end users.  Manage and control inventory of microcomputer hardware and software.  Monitor customer service request  Coordinate the maintenance and modifications of computer system applications.

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

One year of experience evaluating, implementing and maintaining personal computer hardware and software. Notes:
1.Candidates may substitute experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry,word processing, spreadsheet, graphics, data base or otherapplications on a year-for-year basis for the required education.
2.Candidates may substitute nine credit hours in personal computer applications at an accredited college, university or institution for oneyear of the required experience.
3.Candidates may substitute the completion of a certification program in computer repair, such as Microsoft A+ or an  equivalent program for one year of the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

1. Experience utilizing an eMaint Computerized Maintenance Management System (CMMS) or an equivalent system.
2. Experience monitoring customer service requests and work orders.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland with less than 5 points to operate a state vehicle.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum requirements for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider the information submitted after this date. Resumes will not be accepted in lieu of a completed application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

This list will be used by the hiring agency to select employees. For education obtained outside the U.S., a copy of the equivalent…