Sr. Systems Engineer; IT@JH Enterprise Directory and Messaging

IT@JH Enterprise Directory and Messaging is seeking a Sr. Systems Engineer who is responsible for administering and maintaining the institution's enterprise email infrastructure, including the JH Email Gateway (Cisco Iron Port), the Sympa List Serv bulkmail distribution service, and the Microsoft Exchange environment. This role supports all users with a Johns Hopkins mailbox—faculty, staff, students, clinical and administrative departments, and affiliated organizations that rely on the enterprise messaging platform.

The position works primarily with Windows based systems, with some Linux components, and manages both ticket based and project-based assignments, including security tasks, system maintenance, on‑call support, and cross departmental work with groups such as Legal, HR, and IT security. The role operates with a high degree of independence and is expected to provide expert level engineering, troubleshooting, and operational continuity for these mission critical services.

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

• Design highly complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues. Assist lower levels to effectively use the system's technical software.
• Design highly complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
• Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.
• Develop new methods to improve service processes, performance, and functionality by examining system management tools and processes. Review new methods suggested by lower levels and approve the work.
• Research, recommend, and implement new technologies based on the value to the institution.
• Works with vendor processes and products to improve the quality and fit for the institution. Typically establishes product mastery and demonstrates initiative for improvements.
• Assign and lead technical systems analysis and design tasks for assigned environments and platforms.

• Install and configure highly complex server hardware and operating systems by following technical documentation to provide a working product.
• Evaluate, implement, and manage appropriate highly complex software and hardware solutions by using best practices for the environment to ensure system integrity.
• Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
• Ensure an effective schedule is developed of system backups and archive operations by providing leadership, oversight, and direction to technical team in best practices for the environment to ensure data/media recoverability.
• Lead and provide direction to technical team for all above tasks by reviewing work and adherence to institutional standards and guidelines to deliver projects on time and within budget to the customers.

• Provide highly complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
• Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
• Develop highly complex scripts and solutions by using departmental standards to automate systems management.
• Perform highly complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
• Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
• Generate and maintain highly complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
• Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
• Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root…