Data Analytics Lead, Operations Manager II; NCS - Mayor's Office of and Innovation

Salary Range

$ - $ Annually.

The Data Analytics Lead (Operations Manager II) serves as a principal data practitioner within the Office of Performance and Innovation (OPI). This role involves navigating complex city datasets, surfacing actionable insights, and partnering with operational teams to solve real problems through data. The Lead works closely with OPI’s data engineers, data scientists, and analysts, as well as decision makers across agencies, to translate complex information into clear guidance for stakeholders.

• Investigate and analyze complex, messy city datasets to extract meaningful patterns, trends, and insights that inform operational decisions.
• Partner closely with city stakeholders to understand their questions, frame analytical problems, and rapidly prototype data‑driven solutions.
• Develop deep familiarity with city program operations, service delivery workflows, and agency priorities to contextualize data findings and identify improvement opportunities.
• Build and maintain data workflows, exploratory tools, and reusable analytical assets that enable OPI and partner teams to work more effectively with data.
• Apply iterative, Agile‑style approaches to analytical work: moving quickly, learning from stakeholder feedback, and refining solutions continuously.
• Develop and maintain documentation of data assets, analytical approaches, and findings to support organizational learning and repeatability.
• Serve as a data subject‑matter expert, representing the team in data discussions and contributing to citywide data initiatives.
• Build trust with operational and program staff, ask the right questions, and develop working knowledge of how city services function.
• Perform other related duties as assigned to support OPI’s mission and innovation agenda.

• Education:
  
  Bachelor’s degree in data science, statistics, economics, natural sciences, or a related discipline. Candidates with graduate degrees where data investigation and analysis were central to their research are encouraged to apply.
• Experience:
  
  At least five (5) years of applied data science and data analysis experience, with a proven track record investigating complex datasets and delivering actionable insights.
• Equivalency:
  An equivalent combination of education and experience that satisfies the above requirements.

• Advanced proficiency in exploratory data analysis, navigating large, complex, and imperfect datasets to surface meaningful findings.
• Strong skills in Python, R, SQL, and data visualization tools, with experience building analytical workflows and reusable data assets.
• Comfort in technical environments, including version control, command‑line tools, and collaborative development workflows.
• Ability to work closely with non‑technical stakeholders to frame questions, communicate findings clearly, and translate data into operational guidance.
• Ability to communicate complex data through narrative and visualizations.
• Experience with rapid prototyping and iterative analytical approaches, prioritizing speed‑to‑insight and practical impact over methodological formality.
• Familiarity with data integration, data quality assessment, and working across disparate or disconnected data sources.
• Self‑starter with a commitment to continuous learning, stakeholder partnership, and delivering tangible impact through data.

Background Check: Eligible candidates under final consideration must complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Probation: All persons, including current City employees, selected for this position must complete a 6‑MONTH mandatory probation.

Financial Disclosure: This position requires completion of a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.

Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.