Audio Visual Technician III

Audio Visual Technician III Summary

Create and implement technology solutions for individual users, work groups and college wide as necessary. Diagnoses and correct technology problems in classrooms, event setups, and conference rooms. This position will work with projectors, sound systems, data projectors, audio amplifiers, video screens, speakers. Repair equipment and resolve all audio-visual technology problems. Maintain network connectivity for all classroom technology and remote equipment. Assist, as necessary, both Network and Desktop Groups.

Act as an on-campus subject matter expert for classroom and remote systems.

• Train/Support faculty, staff, and students in the use of audio-visual equipment and software
• Remediate vulnerabilities by updating and changing configuration as needed
• Create and implement solutions using various tools available such as but not limited to scripting, group policy, and third-party applications.
• Perform diagnostics on classroom equipment and software.
• Coordinate repair or replacement of audio-visual technology.
• Assist in maintaining equipment and software inventory.
• Assign/reserve IP addresses and ranges, maintain MAC address filters.
• In coordination with Audio Visual Services Manager and Audio-Visual Control System administrator, integrate third-party firmware patches to maintain and protect college AV equipment.
• Assist AV Control System Administrator with implementation of code fixes for active spaces.
• Manage classroom and conference room systems, including but not limited to desktop computer, projector, and other related AV equipment.
• Offer technology services and solutions for functional areas during events, as needed.
• Maintain administrator rights escalation using appropriate tools.
• Assist with cable termination and management throughout the college campus, in presentation spaces.
• Evaluate all audio visual and desktop equipment to determine hardware and software compatibility.
• Diagnose and resolve network connectivity problems throughout the college campus.
• Perform tier 2 technical support with classroom, conference room, and presentation systems.
• Perform other duties as assigned.

Associate's degree

• Associates' Degree in Computer Science, Entertainment Technology or related program and 3 years of experience combined in entertainment technology or technical computer field required, or Microsoft certification/training with 5 years of direct experience in the field, or an approved combination of education, training, and experience with 9 years of directly related work experience.
• Working Knowledge of Camera and Lighting Techniques
• Working Knowledge of Sound Systems
• Experience with troubleshooting audio visual presentation systems
• Ability to read and generate professional AV system schematic diagrams
• Experience with Biamp Audio DSP systems or similar
• CTS Certification or ability to obtain CTS certification within 6 months of employment.
• Detailed functional knowledge of current Microsoft Windows desktop operating systems and Microsoft application suites
• Knowledge and experience with line-level voltage work
• Knowledge and experience with low-voltage work
• Knowledge and familiarity with Crestron AV Systems
• CTI-CTF or ability to obtain CTI-CTF within one year of employment, preferred.
• CTI-P101 Experience preferred.
• Working knowledge of virtual environments.
• Working knowledge of Ethernet networking protocols.
• Detailed working knowledge of domain naming systems.
• Detailed working knowledge of video conferencing platforms, Microsoft Teams and Zoom.
• Ability to maintain strict confidentiality.
• Knowledge of hand tools and electrical safety procedures.
• Ability to communicate effectively both verbally and in writing.
• Regular attendance is a requirement of this job.
• Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

• Lifting classroom equipment up to 75 lbs. transporting classroom equipment up to 200 lbs. on carts. Moving furniture to access classroom equipment.
• Work areas sometimes include close quarters such as closets, ceilings, and crawl spaces.
• Ability to work from scaffolds and ladders.
• Exposure to electromagnetic radiation, ozone, and laser light.
• May be exposed to high voltage electricity and high temperature components as well as soldering tools.
• Occasional overtime required.
• Hours as assigned, including the possibility of evening or weekend coverage.
• May occasionally travel to other HCC campus sites.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options:
The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in…