IT Manager | range

IT Manager | Salary range $70,000-$92,000/year

Technology

Department Head/Manager

Full-time

Yearly US Dollar (USD) pay basis

At Hyatt, we care for people so they can be their best.

Our commitment to care begins with you, our colleagues, because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

The Information Technology Manager functions as Business Manager for the technology department of the Hyatt Regency Baltimore, ensuring all areas of the hotel are supported with proper computer systems in accordance with the brand standards of the hotel and company.

Overall responsibilities include technical work, customer service, financial management, administrative, operational and other responsibilities as assigned or required. The IT Manager is responsible for maintaining current systems, upgrading future systems, maintaining inventories, conducting on‑site training to promote efficient operations and answer questions to avoid or resolve systems‑related problems, establishing policies and procedures, purchasing operating equipment, and maintaining relationships with corporate office and Hyatt technology support team.

Work also involves conferring with programmers, application experts and computer operators in order to exchange information and resolve problems regarding daily operation of various applications systems, report generation, system enhancements, system failures and related issues.

Successful candidates will have strong leadership, professionalism, interpersonal and communication skills and a minimum of two years with WAN/LAN infrastructure and property management systems.

• Provide technical assistance and advice to hotel management.
• Ensure that the hotel’s investment in hardware and software is maximized.
• Provide effective training and support.
• Effectively manage all communication networks used internally within the hotel and all gateways to external networks.
• Assist in the provision of IS related services to hotel guests.
• Maintain the Local Area Networks within the building.
• Budget all computer‑related items for the hotel, all computer hardware, software and infrastructure.
• Installation and support of server‑based software, develop server/product migration plans, maintain vendor relationships, and troubleshoot problems.

• Lead and operate the IT discipline for the hotel and manage IT resources.
• Provide day‑to‑day support to colleagues.
• Manage property internet, telephone, cellular PPT, IPTV, PMS, POS and other software vendors and product development for the hotel.
• Perform required IT maintenance and upgrades with minimal disruption to hotel operations, and maintain proper backups for supported systems.
• Troubleshoot hardware and software problems and ensure timely resolution.
• Oversee and handle network configuration, servers, workstations, networking equipment, PABX, email accounts and support for the underlying server/desktop infrastructure.
• Maintain a system error/progress log book and deal with reported problems.
• Ensure that policies and procedures relating to PCI compliance are updated.
• Prepare and implement preventive maintenance schedule for all IT hardware and software.
• Prepare policy and procedures for the IT department and for the user department.
• Manage disaster recovery process and ensure regular daily backup is taken.
• Maintain annual IT audit compliance.

• Bachelor’s degree in computer science,…