AV Technician, Associate

Job Title: AV Technician, Associate

Location: Bethesda (On-site with occasional after-hours support)

Clearance: Public Trust

Onsite: 5 Days

Sponsorship: No sponsorship will be provided now or in the future.

We are seeking a highly skilled and customer-focused Audio Visual (AV) Technician, Associate to support conference room technologies, hybrid meeting environments, and enterprise collaboration tools for a federal healthcare/research organization. The AV Technician, Associate will provide operational support, troubleshooting, installation, maintenance, and helpdesk support, end‑user training for audio/video conferencing systems across multiple facilities. This role is critical in ensuring seamless support for executive meetings, virtual collaboration, conference room technology, and enterprise communication platforms in a fast-paced IT support environment.

• Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across multiple NIH facilities.
• Support integrated AV environments including:
  • Polycom / BOSE conferencing systems
  • Meeting Owl conferencing devices
  • Click Share wireless presentation and conferencing systems
  • Digital projectors and presentation systems
  • Integrated microphones, speakers, cameras, and control panels
  • HDMI/USB-based room connectivity solutions
• Provide operational support for hybrid meetings (virtual and onsite) utilizing:
  • Microsoft Teams
  • Zoom
• Configure and troubleshoot conference room peripherals including:
  • Wireless presentation devices
  • USB conferencing bridges
  • Audio DSPs
  • Network‑connected AV devices
  • Video switching and signal distribution equipment
• Support executive-level meetings, webinars, town halls, scientific reviews, and special events requiring high‑availability AV operations.
• Perform conference room readiness checks prior to meetings including:
  • Audio/video functionality validation
  • Connectivity verification
  • Firmware/software updates
  • Peripheral testing
  • Presentation support
• Provide real‑time technical support during live meetings and rapidly resolve audio, video, latency, echo, camera, display, and connectivity issues.
• Coordinate with NIH Conference Services, networking teams, facilities personnel, and stakeholders to ensure successful meeting execution.
• Maintain and support conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring services.
• Perform preventative maintenance and lifecycle support for AV equipment including patching, firmware upgrades, hardware replacements, cable management, and equipment refresh initiatives.
• Recommend modernization strategies and technology improvements for conference room and collaboration environments.

• Provide technical support for Microsoft 365 collaboration environments including:
  • Microsoft Teams Rooms
  • Outlook calendaring integration
  • SharePoint collaboration access
  • One Drive collaboration support
• Assist users with meeting scheduling, conferencing setup, guest access, and screen sharing capabilities.
• Support interoperability between conferencing platforms and enterprise collaboration systems.
• Troubleshoot identity/authentication issues impacting conferencing services and meeting participation.
• Assist with user access and permissions for collaboration platforms as directed by leadership.

• Deliver high-quality customer service and white‑glove executive support for leadership meetings and mission‑critical events.
• Train end users on proper operation of AV equipment, hybrid meeting procedures, and collaboration technologies.
• Develop and maintain user documentation, quick reference guides, SOPs, and training materials.
• Conduct one‑on‑one and group training sessions related to conferencing technologies and collaboration tools.
• Provide proactive communication and follow‑up regarding support tickets, outages, and meeting support activities.
• Respond to escalations and customer issues within established Service Level Agreements (SLAs).
• Maintain professionalism and composure while supporting high‑visibility meetings and time‑sensitive events.

• Prov…