Technical Implementation Specialist
Listed on 2026-06-18
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IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Role Overview
Provide technical phone and email support on industry-specific products, systems, and numerous software products. Work in a high call volume Service Desk environment supporting NCR's small and medium‑sized customers and their analysts in providing problem resolution for NCR products and services.
What You Will DoProvide technical phone and email support, troubleshoot hardware and software issues, and work with customers to understand and elevate problems to the next level. Use order systems to acquire replacement parts and follow standardized departmental policies and procedures.
Why It Might Be a FitMust have strong communication skills, attention to detail, and a strong desire for quality. Ability to work flexible schedules, including evenings and weekends, and have a sense of urgency.
Requirements- Associates or Bachelors degree in IT or equivalent experience
- 2 years Help Desk or related IT experience
- Public Trust Clearance
- Understanding of Windows 10, Windows 11, Microsoft 365, LAN and WAN terminology, IP protocols, Ports, VPN connections, Active Directory
- Knowledge Base Systems such as Quick Base and Confluence
- Ticket systems such as Service Now, Remedy, or Jira
- Hardware troubleshooting including retail peripheral devices
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
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