IT Support Technician , II, and III; AV

Class Description

Join the IT team at CCBC, where you’ll provide essential technical support while playing a key role in audiovisual (AV) technology across campus. As an IT Support Technician, you’ll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well‑rounded IT role, we currently have a strong need for technicians with AV expertise to support smart classrooms, multimedia setups, and campus events.

CCBC offers great benefits, professional growth opportunities, and a collaborative environment where your skills can make a real impact.

Each level carries increasing responsibilities and requirements. Salary ranges are detailed below.

The purpose of this class is to provide prompt and efficient help‑desk contact center technical support to faculty, staff, and students in a professional and courteous manner while providing setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.

The purpose of this class is to provide prompt and efficient help‑desk contact center technical support to faculty, staff, and students in a professional and courteous manner, to install and support desktop software, and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.

The purpose of this class is to provide a high level of help‑desk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software, and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.

• High School diploma/GED and one year of related experience, candidates currently enrolled in college or Associate’s Degree preferred.
• Knowledge of and familiarity with support of assorted computer software, hardware and multi‑media equipment.
• Help Desk Institute (HDI) Customer Service Representative Certification is preferred. Department may designate certifications required within six months of hire.

• Associate’s Degree and three years related experience.
• Knowledge and familiarity with supporting assorted computer software, hardware and multimedia equipment.
• Ability to troubleshoot and prioritize technical problems.
• One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MSMCDST, or MS SCCM).
• Help Desk Institute (HDI) Customer Service Representative Certification required within six months of hire.

• Associate’s Degree and four years related experience.
• Knowledge and familiarity with supporting assorted computer software, hardware and multimedia equipment.
• Ability to troubleshoot and prioritize technical problems.
• Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
• One additional technical certification such as CompTIA (e.g., A+, Net+) Infocomm CTS, or Microsoft certifications (e.g., MCSA, MCSE).

FOR BEST CONSIDERATION APPLY BEFORE MAY 28, 2026