Hybrid Field & Support Operations Lead
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-06-18
Listing for:
Klik Solutions
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
-
Management
Job Description & How to Apply Below
Klik Solutions is seeking a Support & Field Services Lead in Baltimore, Maryland. The ideal candidate will oversee daily operations, manage the ticket triage process, and mentor the support and field teams. This role requires experience in technical support and demonstrated leadership skills, with a focus on optimizing team performance and customer satisfaction.
Responsibilities include ensuring service quality across hybrid operations, coordinating resource utilization, and communicating effectively with clients and technicians to maintain service levels and enhance satisfaction. Competitive salary range is from $60,000 to $65,000.
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