Scrum Master; Consultant Business & Product Services

Scrum Master (Consultant, Business & Product Delivery)

Fearless is seeking a Scrum Master to support delivery of a large‑scale federal workforce training and learning management program. This role sits at the center of day‑to‑day execution, ensuring that cross‑functional teams are aligned, unblocked, and delivering consistent value in a structured Agile environment.

• Facilitate Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives, ensuring consistency and effectiveness across teams.
• Maintain and manage team backlogs in coordination with product owners, business analysts, and program leadership, ensuring alignment with program priorities and contractual objectives.
• Create and maintain a reasonably detailed Project Work Plan (PWP) in collaboration with the Program Manager.
• Track and report on Agile delivery metrics (velocity, sprint progress, burndown, blockers) to support transparency and data‑driven decision‑making.
• Identify, elevate, and help resolve impediments that impact team productivity, coordinating across technical, instructional design, and operational teams as needed.
• Support coordination across multiple work streams including LMS operations, training development, help desk activities, and platform enhancements.
• Ensure user stories, acceptance criteria, and tasks are clearly defined, actionable, and aligned with stakeholder expectations.
• Promote adherence to Agile best practices while tailoring processes to meet federal program requirements and reporting structures.
• Coordinate dependencies across teams and support integration of deliverables into the broader program schedule.
• Maintain documentation of sprint artifacts, decisions, and action items to ensure traceability and continuity.
• Collaborate closely with the Program Manager to align day‑to‑day execution with overall program strategy.
• Foster a team environment that emphasizes accountability, continuous improvement, and open communication.

• The role is primarily remote but requires attendance at in‑person customer meetings at the client’s headquarters in Baltimore, Maryland, as needed.
• The individual will support approximately three in‑person events annually within the greater Baltimore metropolitan area. These events range from one to five days and require full on‑site participation.

• Collaborate with cross‑functional teams to deliver world‑class services.
• Earn the trust of customers and teammates by delivering on objectives on time.
• Alert teammates and supervisors immediately when a deliverable is at risk.
• Gather intelligence and listen to client feedback, reporting back whether it is positive, negative, or informational.
• Provide actionable insights and innovative solutions by translating stakeholder requirements into clear priorities.

• Minimum of 7 years of experience supporting Agile delivery in federal or large‑scale enterprise environments.
• Demonstrated experience as a Scrum Master or Agile Project Coordinator for cross‑functional teams, including technical and non‑technical work streams.
• Experience managing Agile tools such as Jira, Azure Dev Ops, or similar platforms for backlog tracking and reporting.
• Strong understanding of Agile frameworks (Scrum, Kanban) and ability to apply them in structured, compliance‑driven environments.
• Experience coordinating work across multiple teams and managing interdependencies in complex programs.
• Familiarity with Learning Management Systems (LMS) and instructional design workflows is preferred.
• Experience supporting federal clients and working within government delivery environments is highly desirable.
• Strong organizational skills and attention to detail.
• Excellent communication and facilitation skills.
• Experience with federal contract reporting and performance tracking is a plus.
• Project Management Professional (PMP) certification is preferred.
• Certified Scrum Master (CSM), PMI‑ACP, or equivalent Agile certification is preferred.
• Bachelor’s degree in Business, Information Systems, Project Management, or related field is required.
• Ability to obtain…