IT Manager | range

Organization:
Hyatt Regency Baltimore Inner Harbor

We are looking for a dynamic and experienced IT Manager to join our team at the Hyatt Regency Baltimore. This role is ideal for a results‑driven, employee‑focused professional who thrives on building relationships and exceeding expectations. You’ll play a vital role in creating exceptional experiences for our internal and external guests while driving success in the Information Technology area of the hotels.

• Competitive Salary: $70,000‑$92,000/year
• Health Benefits:
  
  Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work‑Life Balance:
  Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities:
  Tuition reimbursement and robust training programs
• Everyday Conveniences:
  Complimentary meals for employees

• Serve as Business Manager for the technology department, ensuring all hotel areas are supported with proper computer systems in accordance with brand standards.
• Maintain current systems, upgrade future systems, maintain inventories, conduct on‑site training, establish policies and procedures, purchase operating equipment and maintain relationships with corporate office and Hyatt technology support team.
• Conferring with programmers, application experts and computer operators to resolve problems with daily operations of various application systems, report generation, system enhancements, system failures and related issues.
• Provide technical assistance and advice to hotel management; ensure optimal use of hardware and software investments.
• Provide effective training and support; manage internal communication networks and all gateways to external networks.
• Assist in providing IS related services to hotel guests.
• Support and maintain Local Area Networks; develop server/product migration plans; maintain vendor relationships; troubleshoot problems.
• Lead and operate the IT discipline for the hotel and manage IT resources.
• Provide day‑to‑day support to colleagues; manage property internet, telephone, cellular PPT, IPTV, PMS, POS, and other software vendors and product development.
• Perform required IT maintenance and upgrades with minimal disruption to operations; maintain proper backups.
• Troubleshoot hardware and software problems; ensure timely resolution.
• Oversee network configuration, servers, workstations, networking equipment, PABX, email accounts, support for underlying server/desktop infrastructure.
• Maintain a system error/progress log book and handle reported problems.
• Update PCI compliance policies and procedures.
• Prepare and implement preventive maintenance schedules for all IT hardware and software.
• Prepare policy and procedures for the IT department and user department.
• Manage disaster recovery process and ensure daily backups are taken.
• Maintain annual IT audit compliance.

• Bachelor’s degree in computer science, information technology, or related field.
• Proven experience as an IT leader or similar role in a hotel or hospitality setting.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Knowledge of server hardware, disk storage technology, I/O devices.
• Experience with property management systems (PMS), point of sale systems (POS), IPTV systems and other hospitality software applications.
• Familiarity with hotel‑specific technology systems such as guest room entertainment, digital signage, and audio‑visual.
• Excellent communication, problem‑solving and customer service skills.
• Networking experience would be an advantage.
• Minimum 2 years work experience as Information Systems Manager or Assistant Information Systems Manager in a large operation with advanced technology.
• Good problem‑solving, administrative and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and handle multiple tasks.
• Availability to work flexible hours, including weekends and holidays when necessary.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.