Telecommunications Technician Level 3

Job Title:

Telecommunications Technician Level 3

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

CACI is seeking a skilled and experienced Telecommunications Technician (Level
3) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will have extensive experience with Nortel and Cisco CUCM, strong networking skills, and the ability to work in high-visibility, customer-facing environments. This role requires a solid understanding of VoIP technologies, basic networking, and Bix cable termination skills. The technician will be responsible for configuring, maintaining, and troubleshooting telecommunications systems to ensure optimal performance.

• System Configuration and Maintenance:
  Configure and maintain Nortel/Avaya and Cisco VOIP phones.
• Perform on-the-job training (OJT) for VoIP technicians as needed.
• Ensure all telecommunications systems are functioning correctly and efficiently.
• Network and Cable Management:
  Possess a solid understanding of basic networking principles.
• Perform Bix cable termination and other cabling tasks as required.
• Troubleshoot and resolve network-related issues.
• Customer Support:
  Provide high-level technical support in customer-facing environments.
• Ensure excellent communication with clients to understand their needs and provide appropriate solutions.
• Documentation and Reporting:
  Maintain accurate documentation of all configurations, changes, and troubleshooting steps.
• Generate reports as needed for management and compliance purposes.
• Security and Compliance:
  Adhere to all security protocols and procedures associated with TS/SCI clearance.
• Ensure all telecommunications activities comply with organizational and government regulations.

• High School Diploma or GED required.
• 5-7 years of comprehensive experience with Nortel and Cisco CUCM.
• Comfortable working in high-visibility and customer-facing environments.
• Strong communication skills.
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Access, and Outlook).
• Experience with classified and unclassified Internet (IP) preferred.
• Nortel / Avaya Certification required.
• Security+ Certified.
• TS/SCI Clearance.

$49,900 - $100,000