Senior Operations Analyst

Role Overview

The Strategic Operations team in Salesforce’s Global Public Sector Business Unit is a growing cross‑functional team that delivers efficient, proactive, and innovative operational processes, standardization, and operational execution for new programs/products and new go‑to‑market strategies supporting the growth of the Global Public Sector organization.

We are seeking a Senior Operations Analyst to drive strategic leadership, global operational excellence, and transformative innovation across the Strategic Ops team. This role requires sophisticated capabilities to manage complexity, influence stakeholders, and deliver measurable business results in a rapidly evolving, Agent‑first market environment. The analyst will be part of a cross‑functional shared‑services model team supporting multiple business units.

• Lead the orchestration and expansion of global RFx triage operations across all regions (EMEA, APAC, LATAM, ASEAN), driving operational models like Follow‑the‑Sun to ensure true 24/7 global coverage and multi‑region support and handoffs.
• Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process, focusing on AI and Agentic solutions (e.g., GNG AI, smart assignment agents, Slack integration).
• Oversee the operational process and system configuration for the triage intake and assignment of complex, high‑value international RFx deals to Bid Managers, ensuring stringent quality and compliance standards are met.
• Champion and maintain the configuration of Agent‑first processes and tools to drive productivity and alignment with the Agentic Enterprise framework.
• Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally.
• Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes.
• Ensure rigorous compliance and quality assurance for the RFx triage system, maintaining policy adherence and defined service‑level agreements (2‑business‑day completion requirements).
• Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders.
• Conduct regular, high‑impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive‑level decisions.
• Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects in newly established regions.

• Demonstrated senior analyst (or equivalent) level experience in successful operations and execution.
• Proven ability to manage the scope and complexity of international operations across numerous countries.
• Strong background in developing and deploying scalable frameworks and AI‑driven process automation solutions.
• Strategic communication and problem‑solving skills, specifically in preparing and delivering executive‑level presentations and comprehensive reporting.
• Experience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizations.
• Demonstrated ability to translate business requirements into working solutions using available tooling and products.
• Demonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality.
• Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot) experience.
• No‑code/low‑code automation (Salesforce Flow, Slack automation) experience.
• Process mapping & workflow redesign experience.
• Comfort with CRM/ERP data (Salesforce a big plus).

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

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