IT Support Specialist; On-Site Job Baltimore area,Maryland USA,IT/Tech

Position: IT Support Specialist (On-Site)

About Us

We are one of the leading mechanical contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range of commercial and government projects, including data centers, hospitals, sports stadiums, convention centers, hotels, and research laboratories.

Job Summary

Job Title: IT Support Specialist (On-Site)

Location: Baltimore, MD 21227

Reports to: IT Manager

FLSA Status: Full-Time / Exempt

Work Shift: 8:00 a.m. to 5:00 p.m. / Mon. – Fri.

SUMMARY: The IT Support Specialist assists the company in meeting its objectives and goals by supporting the IT Manager in the day‑to‑day IT operations and functions of the organization.

Essential Duties and Responsibilities

Day‑to‑day IT support as needed.

Computer, software, printer, and mobile device inventory, setup, and maintenance.

Antivirus and patch management and monitoring for computer and server operating systems.

Provide basic Active Directory Users & Computers support.

Provide end user help desk support.

Ensure that Corporate SOP’s are met.

Manage mobile phones and tablets.

Valid driver’s license and reliable transportation required as travel to local sites is necessary on occasion.

Perform other duties as assigned by IT Manager.

Characteristics and Skills

Exceptional customer service skills, patient, well organized, and a good communicator.
Expertise in computer software, hardware maintenance, and technical support.
Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting.
Self‑motivated with a high attention to detail.
Strong interpersonal skills and the ability to read and interpret communication styles of diverse team members.

Required

Education and Experience

Associate’s degree in a related field.
High School Diploma or equivalency.
Microsoft Windows 10 & 11 Operating Systems support.
Windows Server 2016 & 2019 Operating Systems support.
Microsoft 365 Suite.
Basic Microsoft Active Directory.

Required Attributes

Excellent written and verbal communication skills.
Ability to effectively organize and manage multiple tasks and prioritize work.
Integrity, honesty, professionalism, and commitment to company values.
Strong attention to detail.
Self‑motivated and able to work efficiently in a fast‑paced environment.
Excellent organizational, communication, strategic, technical, analytical, problem‑solving, and multi‑tasking skills.
Build positive working relationships with multiple levels of employees, management, suppliers, and customers.

Preferred Experience

CompTIA or Microsoft Certifications or comparable experience.
Carbon Black or similar endpoint security technology.
Microsoft Intune, SCCM, and Autopilot or similar endpoint management technology.

Additional Requirements

Position based in the Baltimore, MD office and is an on‑site position.
Occasional travel in Maryland, Virginia, and Ohio.
Work hours generally 40 hours per week but may flex based on business needs.

Physical Demands

Requires sitting, seeing, talking, and hearing. Requires use of hands, walking, reaching, climbing, stooping, kneeling, crouching, or crawling. May occasionally lift up to 50 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Language Skills

Effective communication, cooperation, and collaboration with multiple levels of employees, government agencies, general subcontractors, and suppliers.

Benefits

We offer a competitive salary and comprehensive benefits package.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled.

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